Our GoDaddy site where the domain is registered says name servers are at NS.WORDPRESS.COM
Where do I edit that? If I go to domains it is blank
Could you share the domain name and let us know where do you intend to host your site? It’ll help us to determine if the nameservers are configured as expected.
When logging into our registrar it says name servers are at wordpress.com and we cannot edit DNS
When logging into the WordPress account and going to domains it does not list anything. Where can we access the name servers to update public DNS?
You’re right. The name servers are indeed pointing at the WordPress.com servers and most probably the domain mapping upgrade or subscription plan on WordPress.com has expired so you’re not able to see it on your WordPress account.
I’m adding a modlook tag for staff’s assistance on this. Thank you for your patience.
This is happening because that domain is mapped to a WordPress.com site. That mapping upgrade has been purchased by @elyssahobbs which is another user on that site.
If you want to alter the nameservers for that domain and point it somewhere else, then you need to log in to GoDaddy’s control panel. If you want to alter other DNS records, only the account that mapped that domain can do it from their WordPress.com dashboard.
If you have any other questions, just let me know and I’ll be happy to help.
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