Editor-visual icons disappeared, blank text box

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  • #978052

    philinsofia
    Member

    I’ve read all I can about this problem, reset browsers several times, tried 2 browsers, 2 computers, admin via https, etc – no result. Theme Kubrick (changed that also, then reverted). In Kubrick, can’t find Settings option to disable visual editor in order to uncheck it. OSX.10.7.4, Safari 6.0, Firefox 12. Any new ideas, please?
    Blog url: http://philinsofia.wordpress.com/

    The blog I need help with is philinsofia.wordpress.com.

    #978341

    pcrumm
    Member

    Hey there,

    You should be able to switch between the Visual and Text (HTML) editors through the tab on the top of the edit box.

    If the visual editor is missing, try following these steps to resolve the problem. If that doesn’t work, let me know, and we’ll try a few other steps.

    Best,
    P.

    #978360

    philinsofia
    Member

    Hello, P!
    Thanks for advice. Had already tried the steps you recommended, several times. Have just run the range of checks again – no joy! For now, I can publish only by using ‘New Post’ (menu bar, rt-hand side). I see Visual icons here. If I have a typo, or bad formatting, I have to C&P the text off the published page, make corrections, re-publish (while trashing the previous version).
    I then add Categories via Edit Post and Update. I still see no visual icons in the main edit box. Choose ‘Text’ tab, it (the word) turns red but nothing happens. Choose ‘Visual’ and there’s nothing – no icons, no text.
    If I choose ‘Edit’ a post, it’s the same. The text is in the box, invisible – I can see a word count, and I can fully edit/add Categories and Tags before updating successfully
    (I’ve also changed Theme several times, then reverted to Kubrick. Have ticked and unticked ‘https’. option. No joy. I’m baffled!

    #978366

    philinsofia
    Member

    Dear WordPress Support,

    I’m really stuck, since several days and many hours of trying to solve my multiple problems. All this, despite posting a new thread on the Forum and receiving an online suggestion from your support colleague, pcrumm.

    Blog: http://philinsofia.wordpress.com
    System: MacBook Pro; OSX 10.7.4. Preferred browsers: Safari 6.0, Firefox 14.0.1. No WordPress problems when I recently (2 months ago) upgraded to present OS system/version. I’m not into CSS (but could be), and have basic HTML knowledge.

    I have exhaustively followed all your relevant Help/Support pages, plus the forums, and still cannot resolve my problems.

    The principal one is to do with Add New/Edit [item]. There are some peripheral annoyances, also.
    1: Add New/Edit: I see no visual icons. Click ‘Visual’ and the text pane collapses. Click ‘HTML’, the letters turn red, but nothing else happens.
    2: I therefore try to post using the pull-down ‘New Post’ (rt-hand side of menu bar). This shows 1 line of visual icons, and I can C&P pre-composed and formatted text (from TextEdit in any format), add a photo and caption (full control of Image options). I can add Tags, but not Categories. I can publish (except when I often receive an ‘Invalid action/request’ message, in which case [a] nothing gets published or [b] I can find the item sitting in ‘All Posts’, i.e., it’s successfully published (erratic, in other words).
    3: If I publish successfully as in step 2 above, by going to the Dashboard/Edit Post’ option, I still see no visual icons, I still cannot choose ‘Visual/HTML’ with any result, the text pane remains blank, but the Word Count registers correctly. And I can’t edit any image. I can, however, check Categories and revise Tags, and then Update from that window.
    4: As mentioned, I have tried ALL your suggested remedies – browser caches, etc, https toggled on and off, changing themes, working on different computers and browsers – nothing seems to identify or isolate the problems.
    5: I also now understand the crucial differences in what can be done on a WP.com account, rather than on WP.org.
    6: The same situation applies to my other WP sites, with different Themes (one is Hidden in preparation for publishing, one other is experimental only, and I’ve tried adding yet another site – they all show up with the same, consistent (non)-results – which points to the problem being here, at my end, I assume.

    All this is driving me crackers, by now! I just hope that you can suggest some way to solve this nest of problems. I’m happy to say that I never experienced any problems at all until now, having started out about 18 months ago – something that adds to my sudden bewilderment, as you’ll appreciate.
    Best, philinsofia.

    Mnay thanks.

    Yours faithfully,
    J.P.Davies,
    WP blog: http://philinsofia.wordpress.com

    #978367

    timethief
    Member

    Hi there,
    I have flagged this thread for Staff attention.

    #978368

    philinsofia
    Member

    time thief,
    many thanks for a fast reaction – very grateful!
    Best,
    philinsofia

    #978371

    macmanx
    Staff

    First, please try disabling all browser add-ons or extensions. Some, especially ad blockers, can disabling the Visual Editor.

    If that doesn’t help, try going directly to Posts -> Add New in your blog’s Dashboard.

    #978372

    philinsofia
    Member

    macmanx,
    thanks for suggestions above. Followed these on Safari & Firefox, disabled AdBlock, etc, reset/cleared caches, quit browsers, restarted computer. No difference in WP, I’m sorry to say.
    Re Dashboard/Posts/Add New or Edit: that was my preferred way to add/edit. That’s where, initially, I found the blank edit box and no vis-icons, which is still the case. Using the New Post was/is merely a less convenient workaround.

    #978373

    raincoaster
    Member

    Are you using the https version instead of the http version of your site? A lot of people with different problems find that this solves them.

    #978374

    philinsofia
    Member

    raincoaster,
    I have tried both. Checked just now, am not on https. Will change the setting in a moment, and see whether anything happens – fingers crossed!

    #978375

    raincoaster
    Member

    Also, if you’re using IE in Compatibility mode, that screws things up.

    #978376

    philinsofia
    Member

    rain coaster,
    thanks again. No, not on IE (!) – Safari & Firefox (both latest versions, on Mac OSX10.7.4. And, to confirm, recent updates to OS and browsers didn’t cause any problems. They ‘magically’ appeared, well after any updating.
    Tried https on both browsers. Slower (as per WP support warning), but otherwise no change. Will set up third browser, Chrome, and try out.

    #978377

    macmanx
    Staff

    Sorry about that, there was definitely a problem on our end. You’re all fixed up now!

    #978380

    philinsofia
    Member

    I’ve just read your message, macmanx,

    Hey ho! I had a quick look at Dashboard/Next Post, and it seems my beloved vis-icons are all back there! I’ll try a post soon, full of confidence.
    Hey, guys (all of you), many, many thanks! I was in despair.
    Now, i’ll submit the world to my views again, thanks to whatever you did.
    Super, Phil.
    (PS: Will let you know how I get on, thanks.)

    #978381

    philinsofia
    Member

    I’ve now tried an experimental post, using Dashboard/Posts/New, I added an image and some text successfully, with Visual Icons appearing; all absolutely fine – until I try to Publish! Nothing! I can do a Preview, but no more (i.e., can’t Publish).
    I’m really close, thanks to your help, but…
    Best,
    Phil.

    #978382

    macmanx
    Staff

    Do you see any errors when you publish? If so, would you please quote them.

    If not, what appears to be preventing you from publishing?

    #978383

    philinsofia
    Member

    hello macmanx,
    thanks for your latest. I had a new item, nothing special, prepared last evening, in order to check that the system was now up and running. I used my preferred method via Dashboard/Add New, and all was OK until I hit ‘Publish’. Nothing happened, but the item was saved as a Draft in All Posts. So, I tried this again after reading your question – Dashboard/Edit Post, did no editing, just clicked on Publish. Again, nothing – no discernible activity. So, I have just composed a new item, a simple ‘disregard this experiment’ thingy, text plus headline, uncategorised. Go to Publish. Nothing. No activity, as with the previous item. So, two Drafts are now sitting there, and it seems I just cannot Publish. No error messages, no spinning balls (Mac), nowt!

    #978384

    macmanx
    Staff

    Ok, I see the problem, we’re looking into this again. Sorry about that!

    #978385

    philinsofia
    Member

    macmanx,

    thanks for your patience and persistence – I’m extremely grateful.

    #978387

    philinsofia
    Member

    Am having another ‘go’ at publishing. No progress. To be more specific: in the Dashboard/Publish dialogue box, I can activate all the (Save Draft, Preview, Move to Trash) commands, except Publish. The 3 settings in that dialogue are also all OK.

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