email account set up

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  • #1468094

    uranusrising
    Member

    I have my domain name and email hosting originally through Crazy Domains. I have linked the domain to my wordpress account. I am now attempting to set up an email address linked to my domain. I have followed all the instructions from WordPress and from Crazy Domains with regard to setting up the DNS records, but i am still unable to use the email account.

    Any ideas of what i need to do??

    thank you.

    Michael

    The blog I need help with is uranusrising.com.

    #1468158

    auxclass
    Member

    It looks like your MX & CNAME records might have a problem

    Exactly what changes did you make and what instructions did you receive from Crazy Domains?

    http://en.support.wordpress.com/domains/add-email/add-other-email/

    #1468159

    uranusrising
    Member

    this was the instruction i got from Crazy domains …
    If you are hosting your website with another provider (word press) and cannot update your name
    servers, please contact your hosting provider and set the following records in your DNS:
    MX record uranusrising.com. –> mail.uranusrising.com.
    A record mail.uranusrising.com. –> 27.54.88.34

    … which i have done through the ‘Store / Domains’ pages on wordpress.

    #1468160

    auxclass
    Member

    No. – Please EXACTLY what did you do, what text is in your Domains / DNS section? The records are very touchy and the format is very important

    See below for my best estimate Based on what makes my email work

    MX 10 mail.uranusrising.com.
    A mail 27.54.88.34

    #1468164

    uranusrising
    Member

    thanks for taking the time to respond to my request. I have tried 2 versions.

    This …
    MX 10 mail.uranusrising.com.
    A webmail 27.54.88.34
    (which looks like your suggestion, but it has not worked)

    and since then, after looking through the wordpress support info, i changed it to this …

    CNAME autodiscover exchange.uranusrising.com.
    MX 10 mail.uranusrising.com.
    TXT v=spf1 include: mail.uranusrising.com ~all
    A webmail 27.54.88.34

    I can send mail from the email address, but i am not able to receive email.

    #1468165

    auxclass
    Member

    There is a difference between mail & webmail

    My best effort is to try the records & format that I gave above

    I will also flag this for the staff to help, but they are on a company wide meetup plotting how to rule the world or something like that so they are backed up a bit in the forum, they are working requests but not as quickly as normally

    Based on what I saw in an earlier forum post I would use mail and not webmail – the records are very strict and differ in format from one host to another a bit sometimes

    https://en.forums.wordpress.com/topic/crazy-demain-emails-help?replies=1#post-1057230

    #1468166

    uranusrising
    Member

    Thanks, I’ll give it a try with just ‘mail’.

    … and wait to see what happens with world domination!!

    Michael

    #1468167

    auxclass
    Member

    you be welcome & good luck

    #1468175

    uranusrising
    Member

    Changing from ‘webmail’ to ‘mail’ has worked.

    Thank you! :)

    #1468176

    auxclass
    Member

    I love it when a plan comes together :)

    you be welcome!!

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