Email any member of WordPress support staff privately?

  • Author
    Posts
  • #1070531

    aliceharding
    Member

    I need to urgently contact any member of WordPress support staff by email privately but I am not sure how I can do this? Thanks.

    The blog I need help with is truthinreality.com.

    #1070656

    timethief
    Member

    If you have purchased an upgrade then you can contact Staff directly using this link http://en.support.wordpress.com/contact/ If you have not purchased an upgrade then type modlook into the tags in the sidebar of this thread.

    #1070758

    aliceharding
    Member

    Thank you Timethief. You are wonderfully helpful.

    Well I have purchased an upgrade but it is not about that.

    I will try the link otherwise hopefully someone will reply here.

    #1070759

    timethief
    Member

    Hi there,
    If you use the link then your can keep your issue private.

    #1070760

    macmanx
    Staff

    I see that you have already contact us via the support contact form.

    We’ll reply to your email as soon as we can.

    #1070768

    aliceharding
    Member

    Almost five hours down the line from WordPress saying they will reply as soon as they can, and there is still no response. It’s disappointing. All I have asked for is an email address where I can send them an attachment for them to see what the heck is going on in a serious issue. As they say themselves, what people care about is that you care about them….

    #1070771

    macmanx
    Staff

    We have received your email, but first we need to get through the other users who have emailed for support before you. That won’t change if you email us privately, as we’ll still forward the request to our support system.

    #1070778

    aliceharding
    Member

    Still waiting….

    #1070782

    macmanx
    Staff

    Please hang in there. At the time you posted the above reply, it was 3:44 AM to 5:44 AM for most of us.

    We will reply to your email as soon as we can, and it looks like that will be some time today.

    #1070784

    aliceharding
    Member

    Well another four hours and it’s time for me to retire to bed, so I hope to hear from someone by then……

    #1070785

    aliceharding
    Member

    By which time it will be 48 hours….

    #1070786

    macmanx
    Staff

    You will receive a reply via email as soon as we’re done helping the users who emailed before you.

    #1070788

    aliceharding
    Member

    If it wasn’t too important I would say forget it….

    Happiness Engineer?

    There obviously aren’t enough of you to go around!

    I am not very happy….

    #1070789

    kathrynwp
    Staff

    I understand that it is frustrating, and I apologize for the wait. We have a higher than usual volume of support requests at the moment and are answering them in the order they were received, out of fairness to all our users. We truly appreciate your patience.

The topic ‘Email any member of WordPress support staff privately?’ is closed to new replies.