Email Invites Not Arriving

  • Author
    Posts
  • #1032898

    lissnup
    Member

    EMail invites from WordPress.com are not being received. They are not being filtered and consigned to spam; they do not seem to be arriving at the mail server.
    I sent invites for viewer and for editor roles, neither arrived.
    A test email to the same email address as used in the invite, sent from a different email account, arrived in seconds.
    The email address of the invited user is not currently a WordPress registered user email, so having email notifications turned off is not the cause of this issue.
    The blog is currently private [hence no link] while under development.
    Blog url: http://ongaana.wordpress.com/

    The blog I need help with is ongaana.wordpress.com.

    #1033006

    timethief
    Member

    You have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    Note: What if the emails aren’t getting through? http://en.support.wordpress.com/email-notifications/#what-if-the-emails-arent-getting-through

    Note:
    This thread has been flagged for Staff assistance.

    #1033007

    macmanx
    Staff

    I only see one invite sent from you for an Editor role. Would you please try deleting and re-sending it?

    #1033019

    lissnup
    Member

    @maxmanx

    Thanks for your prompt attention

    Invite deleted and re-sent

    @timethief Thanks for adding the useful info, and for flagging this topic

    #1033031

    macmanx
    Staff

    You’re welcome!

    #1033053

    lissnup
    Member

    Still no sign of the new email invite which I sent..

    #1033056

    macmanx
    Staff

    Ok, I made a slight tweak on this end, so please delete and re-send one more time.

    If you’re still having trouble, please check the email’s spam folder.

    #1033064

    lissnup
    Member

    I repeated the delete-resend procedure – still no incoming email.

    Then I checked the spam folder, even though I had white-listed “(email redacted)” and there it was!

    The email came from “(email redacted)” :) d’oh

    Many many thanks for resolving this issue so quickly.

    #1033066

    macmanx
    Staff

    You’re welcome!

The topic ‘Email Invites Not Arriving’ is closed to new replies.