Email isnt working after redirect of domain

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  • #679451

    Hello all,

    I have a website called http://www.econciergelive.com. I recently redirected my webs.com domain to my wordpress blog. I was told I need to enter MX records somewhere. I have also been told I need to enter Cname records somewhere. I have the information that I need for that from webs but I dont understand the wordpress format or where to put it. Can someone help me format the information I was given from webs into my wordpress settings?

    Is this the DNS record area of the domain name? The example I see of a MX or Cname entry is confusing compared to what they gave me. here is what they gave me.

    * Host: econciergelive.com.
    * Address: sitemail.everyone.net.
    * Type: MX
    * Priority: 0

    * Host: webmail.econciergelive.com.
    * Address: siteurl.everyone.net.
    * Type: CNAME
    * Priority: 0

    The blog I need help with is econciergelive.com.

    #679549

    airodyssey
    Member

    Hi. You are referring to this?
    http://en.support.wordpress.com/domain-mapping/custom-dns/

    It is confusing indeed, because they don’t seem to clarify the difference between your domain name and the server itself.
    Try this.

    MX 0 SITEMAIL.EVERYONE.NET.
    CNAME WEBMAIL SITEURL.EVERYONE.NET.

    If it doesn’t work, show your mail provider the URL I gave you.

    #679552

    smd24530
    Member

    Does anyone know how I can install the customer/technical support connection on my page? I tried to update to my domain name but for some reason even though I clicked to do it several times, it didn’t work and I am getting an error message saying that the domain upgrade has expired! Please help…:) Thanks!

    #679553

    airodyssey
    Member

    @smd24530: For the sake of organization, please start a separate topic, specify the domain name in question, and we’ll take it from there.
    https://en.forums.wordpress.com/?new=1

    #679880

    Thank you for that format. Where exactly do I add this information? In the DNS area of the domain?

    #679909

    airodyssey
    Member

    @econciergelive: Check the link I gave you and read it carefully. It explains just where to go and where to add the information.

    #680020

    SorryI forgot to respond! Air you are brilliant! Thank you it worked!

    #680021

    airodyssey
    Member

    You’re welcome :-)

    #680022

    giftgetter
    Member

    My domain registrar gave us the following MX and CNAME records to redirect my email:

    In C Name: mail.presentsonthego.com points to webmail03.register.com
    In MX presentsonthego.com Priority. High mx05.register.com; Medium mx06.register.com

    How do I input this correctly so that it works? So far no luck. Thanks!

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