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Email not working again after mapping domain to WordPress

  1. About a month ago I mapped my domain to WordPress. My email stopped working, temporarily, as was warned might happen. I then obtained the DNS information from my email provider, entered it (in every possible combination I could think of), and still a month later my email is not working.

    I have written to support for help and have had no response.

    This is the DNS information exactly as I entered it:

    CNAME autodiscover
    MX 10
    A webmail
    A webmail

    I am not sure what I am doing wrong. Can anyone help me?

    The blog I need help with is

  2. A webmail

    Looks like a local host to me - I would delete it


    A webmail

    come from your email host?

    Not sure about the

    CNAME autodiscover


    Someone has already flagged this for the staff to help you also

  3. Thanks.

    Yes - A webmail - came from my host.

  4. jonathansadowski


    Sorry that you're having issues getting your email setup properly.

    I noticed the same issues that @auxclass did with the records you are trying to add. Who is your email host? They may have a guide for setting up email that I can help you locate, otherwise you'll have to get the correct records from them.

  5. My host is Aquanode and they have set up email hosting for me.

    The records they provided me are as follows: 14400 IN A
    localhost 14400 IN A 14400 IN MX 0
    mail 14400 IN CNAME

  6. jonathansadowski

    There are a couple issues with the records that they've provided.

    I would recommend trying these:

    A webmail
    A mail
    MX 10

    As a note: because they are not providing you with a CNAME, if they ever change their IP address from, you will need to update your records.

  7. Thank you for you help. My email is working again.

  8. jonathansadowski

    My pleasure. Please let us know if there's anything else that we can do to help.

  9. Okay sorry, I thought this was fixed, but it isn't.

    I have incoming email but not outgoing. I contacted my email host and they said that you (WordPress) need to allow the CNAME entry on my DNS otherwise my email is not going to work.

    Please can you tell me how I can add the CNAME entry to make this work?

  10. jonathansadowski

    I'm not sure how a CNAME entry would affect your outgoing mail. Did they specify which CNAME entry you needed?

    You can add a CNAME entry the same way you added your MX and A records... for example:

    A webmail
    A mail
    MX 10
    CNAME something

    In the case of the example above, would become an alias for

  11. The only CNAME entry they have provided is this:

    mail 14400 IN CNAME

    I tried adding in CNAME but it wouldn't allow it.

    I don't understand what the "something" is that I'm supposed to add in. Am I missing some information?


  12. jonathansadowski

    mail 14400 IN CNAME

    Would translate to the following within "Edit DNS" in your dashboard:

    CNAME mail

    Here's why the entry they are asking you to add is wrong. It would alias to But now points to your site, and does not handle mail.

    Are you receiving any bounce-backs or errors when trying to send email to other people, or are the messages just not being received?

  13. Okay that makes sense to me (sort of).

    When I try to send an email, a message pops up that says:

    "Cannot send message using the server

    The server Port 25 cannot be contacted on the default ports.

    Select a different outgoing mail server from the list below or click Try Later to leave the message in your outbox until it can be sent."

    My host also said that if the CNAME entry could not be created, I could use the company's server ( instead of - but that doesn't seem to work either. I get the same message pop up when trying to send an email (except the part about Port 25).

  14. jonathansadowski

    I am able to connect to on port 25.

    Domain names get stored on your computer in a "DNS cache" so browsers can load websites faster. Sometimes when a change is made to a domain name, such as your DNS records on, the previous records are stored on your computer, and you can't load the new records.

    These stored domains are usually updated every 48–-72 hours on your computer, but you can force it to update sooner by "flushing" your computer's DNS cache.

    You can find instructions on how to flush your DNS cache here:

    Could you please try flushing your DNS cache and let me know if you continue to have troubles accessing on port 25?

  15. Okay thanks. I flushed the DNS cache and it seems to be now accessing Port 25.

    I am still unable to send an outgoing email though. The message in Connection Doctor says "Could not connect to the SMTP server. Check your network connection and that you entered the correct information in the Account preferences" (which I have done)

  16. jonathansadowski

    You'll need to verify those settings with Aquanode.

    What is the SMTP address that you are trying to connect to?

  17. I have verified the settings with Aquanode.

    Thanks for all your help and patience. I'm going to switch to a different host and hopefully get this fixed.

  18. jonathansadowski

    Sorry for all your troubles, if you're looking for a different email host, we have a list of others that we deal with on a more regular basis here:

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