Email Notifications stopped

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  • #1365760

    thewiseguyaz
    Member

    I had to stop comments for a day as I would not be able to moderate. When I opened up comments the next day, all email notifications stopped coming in. I can see them on the Comments section on the site but nothing in my email. I even went back and resubmitted the email but still nothing. Any advice?

    The blog I need help with is wiseguyhorseracing.wordpress.com.

    #1365906

    timethief
    Member

    I never chnage my comment settings when I’m away and unable to moderate comments. I simply let them pile up. I’m not clear if you restored your comment notification settings.
    Settings > Discussion

    Please confirm your settings:
    E-mail me whenever
    Anyone posts a comment
    A comment is held for moderation
    Someone likes one of my posts
    Someone reblogs one of my posts
    Someone follows my blog

    Before a comment appears
    An administrator must always approve the comment
    Comment author must have a previously approved comment

    #1365908

    timethief
    Member

    P.S. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1365916

    thewiseguyaz
    Member

    All settings are correct and I am subscribed. Its has to be something simple because it’s too hard to fix. Thanks

    #1365925

    timethief
    Member

    Please hang in there while waiting for Staff and rest assured they will sort this for you as as soon as they can.

    #1366039

    rachelmcr
    Staff

    Hi thewiseguyaz, can you double check your email’s spam/junk folder to make sure the comment notification emails aren’t being sent there?

    If the emails aren’t there, can you send me a link to one or two of the comments on your blog that you didn’t receive a notification for? I’d be happy to have our team look into the issue for you. Thanks!

    #1366049

    thewiseguyaz
    Member

    The Spam does not have them. If the last hundred or so emailed correctly and then the last few don’t why would you suspect that they would go to the Spam?

    http://wiseguyhorseracing.wordpress.com/2013/05/10/next-time-you-think-i-dont-like-cops/

    The last few of these did not email

    #1366050

    thewiseguyaz
    Member
    #1366055

    rachelmcr
    Staff

    Hi there, thanks for the links! I just wanted to be sure that nothing had changed to send the emails to your spam folder. Our team is looking into this for you, and I’ll let you know what they find out.

    #1366057

    rachelmcr
    Staff

    We checked our records, and the email notifications for these comments were sent and delivered to your email address. You may want to contact your email service provider to find out what could be happening to the emails.

    #1366061

    thewiseguyaz
    Member

    I get your notifications on the same email address. I’m really sure its not on this end. What address do you show they went to because if your message comes in, they all would come in. I have hundreds that came in on this same address and then when I shut comments off for one day, they stopped coming in. I don’t think my provider even cares if I shut off the comments.

    #1366062

    thewiseguyaz
    Member

    Please send me the details of the last comment you actually show delivered to (email redacted)

    #1366063

    thewiseguyaz
    Member

    the [redacted by staff] without spaces if your redacted deletes the message

    #1366065

    rachelmcr
    Staff

    Hi there, I sent you an email with the successful delivery reports for one of your latest comments. You may want to contact your email service provider with that information, and please let us know if your provider says there is anything we can do to help.

    I also want to let you know that email addresses are automatically redacted in the forums, but staff can always view them. I sent the email to the email address you provided here.

    #1366066

    thewiseguyaz
    Member

    Another one just came through on the site with no email notification

    Submitted on 2013/07/26 at 7:44 am

    #1366142

    sandyl164
    Member

    Hi, my site does not send any email notifications when people comment. Even when I clicked “forgot password” when trying to login in the backend, it doesn’t send me any emails. Can someone please assist me on this problem? Thanks in advance.

    #1366143

    rachelmcr
    Staff

    @sandyl164 – I see that you posted your question in a separate thread here: https://en.forums.wordpress.com/topic/why-isnt-email-notifications-working?replies=1

    We will assist you with this issue there as soon as possible. Thanks!

    #1366144

    thewiseguyaz
    Member

    Here my status on this problem. My provider says everything is good on their end. WordPress says everything is good on their end. My email program is good. Nothing changed other than I turned of email notifications for a day and when I turned it back on. It stopped and is still stopped.

    #1366145

    rachelmcr
    Staff

    @thewiseguyaz – Did your email provider have any additional information about the email mentioned in the email system logs we sent you? According to our logs, your email provider is receiving those emails, but we can’t control what happens to the email after it is accepted by your email provider. Please let us know if your provider says there is something we can do to help.

    #1366146

    thewiseguyaz
    Member

    They said the log showed evidence that the message would be called spam so I had them turn off all the spam filters and it still does not show up or even come in as spam which it didn’t do in the first place. Did sandyl164 problem get resolved?

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