email subscriber says she can't unsubscribe

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  • #774408

    juneauxena
    Member

    We have an email subscriber who wants to unsubscribe from our blog, claims she tried “unsubscribe” in the email notification she received but it didn’t work. Is there a time lag between clicking “unsubscribe” and the actual removal of her email address? Can I remove her email address? Can WordPress remove her email address? I know others have had the same problem. Anyone have any suggestions?

    The blog I need help with is onthemeaningofadamlambert.wordpress.com.

    #774767

    macmanx
    Staff

    The unsubscribe link should work, but maybe she has multiple subscriptions, or subscribed elsewhere.

    Can you ask her to contact us via support@wordpress.com ?

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