Email to change password

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  • #3249034


    I received 2 emails from you that read:
    ‘Someone recently requested that the password be reset for louisva.
    To reset your password please click this button:
    Reset password
    If this is a mistake just ignore this email – your password will not be changed.’
    Whats up? Sounds like an unusual request coming from ‘Someone recently requested that the password be reset for louisva.’



    Hi there,

    That email is sent when someone types your username or the email address for your account into our password reset form.

    If you did not do it, it means someone else is trying to gain access to your account. But they won’t be able to get in unless they are also able to access your email account.

    To make extra sure, please consider enabling two-step authentication on both your and your email accounts.

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