Emailed comments suddenly from “WordPress.Com”
I have my settings set to emailing me when comments are posted to my blog, and up until last night these comments were always emailed to me “from” the email address of the commenter. This made it very easy to reply. Suddenly, however, comments are being emailed to me “from” WordPress, at “(email redacted)”, and I cannot figure out how to change this.
I hope it is possible to change this, as the ability to directly respond to commenters is one of the reasons I chose to blog at WordPress in the first place.
Thank you in advance for any help or suggestions!
The blog I need help with is crazyknittinglady.wordpress.com.
I think that you’ll have to take that up with staff directly. http://support.wordpress.com/ They’re the ones who made that change, and the only ones who can undo it.
Thanks for the suggestion, I’ll contact Support.
If I understand you correctly — my friend — I have never been able to reply directly to individuals who leave comments by clicking on reply in my email. The only way that I can reply to those who leave comments is to use the commenter’s email address — if the commenter leaves their email address with their comment. Otherwise, I can leave a comment in reply to their comment — on my blog — and then wait to hear back from the commenter. As I recall, this has been my experience for the past 2 years since I have been a part of WordPress.com.
Same here, Knitting Lady, and I’m upset by it also. It made managing comments much easier. I cannot find a way to change it back, but I also will contact support.
Second Chance: you do understand correctly. The comments came to our email boxes as “from” the commenters email, and by hitting “Reply” it went directly to them. You may have your settings set up differently than ours.
This is also irritating me. One of my reasons for choosing this platform was the ease of being able to respond directly to commenters thoughts via ‘reply’ from my email client. It was also easy to distinguish which comments needed moderating as they were from ‘wordpress’. Now, everything coming from wordpress and is confusing and not at all as easy to manage. I am aware we can respond via the wordpress comment page, but that’s not what I want to do. Put it back the way it was, please! (Or give us the option to set it up the way we prefer as the user).
I have just experienced this annoying change as well!! I hope they put it back the way it was.
No other threads on the subject. I have had no answer from support – anyone else?
Contact support. I don’t think that answer is going to change. If they reply (and check your junk mail file, they do sometimes end up there) let us know what they say.
There is something in the pipeline and what you are seeing could be the first step in that process. (I don’t fully know though because it is not something I am directly involved in). So hold fire until all becomes clear maybe? Sorry for the annoyance though.
I’m with you guys. I am severely irritated by this. A little more information from WordPress would be great (thanks Mark for the tidbit you dropped above!).
Thanks Mark. Hope that whatever is in the pipeline is unclogged soon.
If it ain’t broke, don’t fix it. I also liked the ease of replying to commenters just by hitting “reply” on the e-mail notification from WP. Now I have to cut and paste everything to respond.
Mark, you give me hope! The ease of responding to commenters was the main reason I abandoned Blogger for WordPress. I’ll be crushed if it stays like this!
Seriously, this is a Huge Problem. I can’t tell who has commented by looking at my e-mail in box, I can’t efficiently go back through my in-box and selectively reply to comments I quickly skipped past the first time through, and worst of all, I can’t reply to comments without going through several extra steps. This sucks! I hope Mark is right.
I haaaaaaate the new way my email notifications are arriving! Please, please, please, fix it!
Why did they do this? I bet most people who are responding to their commenters may have not noticed that this has even changed and now (email redacted) is getting bombarded with responses.
HELLO???? WORDPRESS SUPPORT??? WHERE ARE YOU??
Seriously, who makes these decisions? I imagine a bunch of wordpress employees sitting around a conference table, and employee one says
“I know! While we are working on a change, let’s just change the email notifications for commenters to all autoreply back to wordpress!”
employee two says “Brilliant!”
employee three “Brilliant!” clap, clap, clap and so on…….
Did you see Mark’s (staff) comments above?
I have the same problem too.
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