Embedded Audio Player Not Functioning

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  • #1203946

    galois
    Member

    I hope this issue with Flash gets resolved soon so we can go back to having our MP3’s playing with embedded players on all browsers

    I agree.

    It’s functioning properly (for me) on Chrome & Safari but not on Firefox and Internet Explorer

    And Opera, for me.

    #1203964

    grrrrrrr

    thanks for expediting this issue

    #1203965

    Firefox No 3,903 87.5 %
    MS Internet Explorer No 222 4.9 %
    Safari No 114 2.5 %
    Opera No 64 1.4 %
    Google Chrome No 51 1.1 %

    these are browser stats for my broadcast site today – this means its very important for firefox to work

    #1203966

    macmanx
    Staff

    They’ll still see a download link for now if the browser does not natively support the audio format.

    https://en.forums.wordpress.com/topic/embedded-audio-player-not-functioning?replies=35#post-1202443

    #1203968

    galois
    Member

    @macmanx: any ideas about the “temporarily disabled”?
    The issue started four days ago…. :(

    #1203969

    macmanx
    Staff

    We’ll update this thread when we are done evaluating the security issue and finding a suitable alternative if need be.

    We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

    #1203971

    galois
    Member

    Ok, thanks.

    #1203975

    staradiohk
    Member

    It seems that only HTML5 version works on IE10, iPad and Android for now. Desktop browsers like Chrome and Firefox which by default use Flash version will not load the player. As you can see in Chrome’s Tools->JavaScript console:

    Failed to load resource: the server responded with a status of 404 (Not Found) http://s0.wp.com/wp-content/plugins/audio-player/player.swf

    So, how can we force Jetpack to use HTML5 version as a workaround? Thanks.

    #1203976

    macmanx
    Staff

    Folks, let’s please stop spreading disinformation and refer to the details and chart covering supported formats in the browser’s native players at https://en.forums.wordpress.com/topic/embedded-audio-player-not-functioning?replies=35#post-1202443

    I’d rather not have to close this thread, but I’d also rather not have to repeat myself 4 times a day.

    We are working on the situation, but not reading the thread and spreading disinformation won’t help anyone.

    #1203979

    macmanx, thanks for continuing to look into this issue. I’m sure we’re all looking forward to getting it resolved so we can go back to our blogs confident that our readers are accurately seeing everything we’re posting. I can’t comment on anyone who’s spreading false information, but I know most of us appreciate your attention to this matter. Please keep us posted.

    #1203981

    macmanx
    Staff

    You’re welcome!

    We’ll let you know when everything is back to (or close to) “normal”.

    #1203982

    This is a terrible problem, I’m having it too.

    @macmanx: you wrote “Internet Explorer natively supports: .mp3, but not .m4a, .wav, and .ogg (which will all display a download link).”

    But when I try Internet Explorer v10.9.9200.16521 (latest version) on Win7, I still get the download link – no internal browser player.

    Personally I would much prefer a temporary message “player out of order” instead of the automatic insertion of a direct download link, because I don’t want to invite my users to directly download my mp3 files for saving and keeping them. I just want them to play…

    Another problem: in all my posts, along with the player, I said something like “if you don’t see the player, install Flash” (with a Flash install link).

    That message is still there, right where the player was supposed to be. Given that most users now won’t see a player anymore, this may send them on some kind of fruitless Flash reinstall chase…

    I really hope this will be solved soon! Not today, but yesterday ;-)

    Thanks for the effort,
    Henk

    #1203983

    Correction – in my previous post here I meant of course to say : when I try IE10 *** with mp3 *** I still get that download link.

    #1203984

    macmanx
    Staff

    Thanks, we’ll look into the IE 10 problem.

    #1203985

    @macmanx:
    I hope you are aware that “looking into the IE10 problem” is not what we’re waiting for? The only true solution will be to get the Flash player back, asap.
    Illustration of the true problem: not only are many my posts now without the music promised in the text. I also have a special music page, where one instance of the Flash player played a nonstop full playlist of MP3s.
    That page is now completely ruined, because instead of the one player bringing nonstop music, it now dumps a massive list of about 60 download links on the screen.
    I have no other choice now, than to take down that music-play page today. I will replace it with a message that the music player is temporarily unavailable.
    In the meantime, I must confess to you, Macmanx, that I’m beginning to get a bit angry over this (no personal feelings regarding you of course, but I hope you’ll understand).
    You see, I am a paying WordPress customer, so I expect to get what I paid for. And that includes a working Flash music player!
    This is a bit like ordering a tuna pizza, and the pizza people out of the blue dumping a pizza without the topping on your table “because we’re out of tuna for now”. At least you’d expect them to tell you in advance, before dumping that empty pizza on you! Can you understand my irritation a little?
    In short, this looks like one of those instances where the solution of a problem is worse than the original problem itself…
    I am understanding enough to accept some temporary difficulties, after all, sh*t can happen to everyone. But I also — let me emphasize this one more time — I also do expect WordPress to get this Flash music player up and running again, as soon as possible.
    In the meantime, thanks again for your work!

    #1203986

    macmanx
    Staff

    As mentioned earlier, the Flash player was removed due to security concerns. We didn’t inform anyone in advance because this was a security issue, we just removed it immediately. The only alternative would have been to have left the vulnerable player up, putting you and your viewers at risk, while we notify everyone before taking it down, and that is not how we handle security issues.

    We’ll update this thread when we are done evaluating the security issue and finding a suitable alternative if need be.

    We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

    #1203987

    ernestto
    Member

    Ok, we see that there is a solution and we can only apologize to our users. We wait you solve the problem
    http://www.develop-site.com/es/content/problemas-con-wordpresscom

    #1203988

    Well, I haven’t seen any indication that there is a solution yet. But OK, I’ve got my site plastered up now with apologies to the users for the music not working. Fine. I really like that. Wow!
    Obviously, we all are entitled to a little more information here. Why are we kept completely in the dark and being served only vague generalities here?
    Two main questions remain completely unanswered:
    (1) What exactly is this mysterious “security concern”? Like, is this a generic Flash vulnerability or something specific for the WP Flash player? Or is all this just an excuse to cover up for some dumb HTML5 experiment that – at the cost of the customers – went terribly wrong?
    And, in relation to (1),
    (2) Of course I understand that there can be no exact planning in this case, but what is the global time outlook? Is this going to be a matter of days? Or weeks? Or maybe even months?
    I’d really like to know because in the latter case, I better start either recoding all my pages to remove the unwanted mp3 download links, or prepare myself for migrating the whole bundle plus my address to some other host.
    So – can someone from WP get us the basic information that we as customers are entitled to, please?
    Thanks very much for creating a little more clarity…

    #1203989

    macmanx
    Staff

    What exactly is this mysterious “security concern”? Like, is this a generic Flash vulnerability or something specific for the WP Flash player?

    We do not publish details regarding security vulnerabilities, because that would negate the whole point. For example, “Someone could infect your viewers’ computer by doing this,” and then someone does just that. (Note, this specific example is not the case here.)

    Or is all this just an excuse to cover up for some dumb HTML5 experiment that – at the cost of the customers – went terribly wrong?

    HTML5 audio fallback has been in place for over a year and has always functioned when Flash is disabled or not installed on the viewer’s browser (a growing percentage of WordPress.com blog viewers).

    Of course I understand that there can be no exact planning in this case, but what is the global time outlook? Is this going to be a matter of days? Or weeks? Or maybe even months?

    A matter of days or less. We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

    #1203990

    @macmanx:
    OK. Thanks for explaining. I’ll wait & see & keep my big mouth shut for a couple days now ;-)

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