en WordPress.com Forums › Support entitlement to direct contact Author Posts June 17, 2012 at 10:48 am #919956 oldie1Member Dear WordPress According to your website, those who have paid for upgrades are entitled to contact you directly for support. Well…I have upgraded but am not being offered any direct contact. Please explain. The blog I need help with is poemsetc.wordpress.com. June 18, 2012 at 2:31 pm #920229 jeniaMember Hi there, I see that you were able to send in a support request. Please reply to my email to let us know what we can help you with, and we’ll be glad to assist :) Author Posts The topic ‘entitlement to direct contact’ is closed to new replies.