Error msg

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  • #1181437

    After updating my email address, now my profile won’t load up. It shows an error message and my profile picture doesn’t show. Instead there is the colorful box by my activities. :-( Tried updating profile and load up picture all over again. Still stuck.

    The blog I need help with is



    First, please make sure that your browser is up to date by visiting

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these four things:

    1. Try clearing your browser’s cache and cookies:

    2. Make sure that you have third-party cookies enabled:

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS:

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.


    Thank you Mac… Very impressed with the thorough answer. I will click on the links as soon as I finish dinner and gym. I am sure it will work fine after I follow your instructions. You are awesome!! Thank you much.



    You’re welcome!


    Mobile Safari 6 is what I have on my iPad.
    Tried clearing cookies on here, but by pressing cmd+R, but nothing happens. I tried on desktop also with the Ctrl F5, but nothing happens. This is all Chinese to me, but I tried to follow instructions but don’t know what I am doing. I went and cleared cookies and stuff on desktop. I took all day off and on to see if I can understand your instructions, but I don’t know how to proceed. My profile doesn’t show at all and it was fine before I changed my password. I don’t know what else to do…


    I have now spent time on my desktop trying to figure it out and chose a new profile picture also. At least now my new profile picture shows next to my activities, such as when I comment on posts. But still the “about me” section won’t display my profile pic and info at all. Well, it did say it would take 5-10 minutes possibly to go into effect, so I will go to bed and maybe in the morning it will be fine, I hope, I hope.


    Yay! This morning it is working fine!! Haleluyah. I guess working on it on the desktop is what fixed it maybe? On the iPad I couldn’t get the problem fixed. But it must have taken hours to update itself after I went to bed already. Thank you for your patience… I know you are busy. ;-)



    You’re welcome!

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