Error when attempting to edit page

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  • #3377693

    emiachika
    Member

    Hi there,

    I am trying to ‘Edit Page’ for my company’s website. The page is in Classic Block Navigation. When I click on the block to edit the content, I get a blank screen and the following error message: ‘The editor has encountered an unexpected error.’ with the options ‘Attempt Recovery’ ‘Copy Post Text’ ‘Copy Error.’ What do I do to troubleshoot this error?

    I am not sure of the version our site is in but perhaps the version of WordPress needs to be updated?

    I don’t want to make a mistake and loose the website content or cause further errors.

    Thank you!

    Eleni

    #3377699

    macmanx
    Staff

    What is the URL of the site with the problem?

    #3378309

    supernovia
    Staff

    Thanks, Eleni. These forums are for the free sites using our managed hosting service, which can be quite different from running your own WordPress installation at another host.

    I’m not sure what the issue might be, unless the classic block has plugins modifying it and one of those is having issues. You might try testing that theory. Otherwise, here’s a link to the correct forums for self-managed sites:
    https://wordpress.org/support/forums/

    Good luck!

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