expansion space 10 GB

  • Author
    Posts
  • #2053423

    majopa
    Member

    Hi,
    please I need some help.
    On May 19 2014, I hired the expansion space 10 GB.
    The problem is that it automatically renewed every year and I have to pay each year… I tried to disable the self-renewal because I only needed those 10 GB and nothing else.
    I got in touch with you and you have me removed those 10 Gb already had contracts.
    Please, I need those 10 GB of space on my website. And they are already paid.
    I await your response. Thank you very much

    The blog I need help with is atomarpormundo.com.

    #2053524

    valentine
    Member

    Hi majopa,

    I’ve tagged this topic for a Staff follow-up.

    Please subscribe to the thread so you are notified when they respond, and please be patient while waiting.

    #2053525

    1tess
    Moderator Emeritus

    @majopa

    All upgrades are paid per year, per blog. If you want to use the 10 GB upgrade, then you must pay for it each year.

    That storage space does not belong to you: it’s a subscription which you must purchase each year in order to keep using it.

    #2053529

    valentine
    Member

    Tess, it sounds like he accidentally ended up cancelling the upgrade when he tried disabling auto-renewal.

    #2053593

    macmanx
    Staff

    The additional space has to be renewed annually, it’s not a one-time purchase.

    #2053625

    majopa
    Member

    Thank you very much! I understood.
    But now I want to recover the 10 GB. Someone deleted it, not me. I paid in May 2014 and has not yet been a year.
    What I have to do?

    #2053626

    1tess
    Moderator Emeritus

    When you look at your upgrades, do you still see the 10 GB upgrade you paid for in May of this year? If that is the one which was cancelled then you’ll have to pay to make it work again.

    https://atomarpormundo.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Just a question, but after looking at your website, I don’t understand why you need the extra storage space? You photos are of reasonable size that you should be able to have space for thousands. I didn’t see any video uploads, only YouTube embeds. Neither did I notice any auto you uploaded to your site. I just wonder if you really do need to have a space upgrade.

    #2053634

    macmanx
    Staff

    I have added the upgrade back.

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