Expired Domain

  • Author
    Posts
  • #3104200

    hthienes
    Member

    Hi there,
    Our domain recently expired (4/23) and I would like to renew it. We thought it was on auto pay but realized it wasn’t when it was too late. I’m unable to renew it from my dashboard… any help would be greatly appreciated!
    Many, many thanks!

    The blog I need help with is farmhouseestatesales.wordpress.com.

    #3104238

    vinitdhake
    Member

    hi there,
    I understand that you have wrongly entered you email, to update your email address please go to this link https://wordpress.com/me/account
    If you still face the issue, You can get a staff to reply to your question by adding ‘modlook’ tag in the sidebar.
    Also you can can refer the link for more details:- https://en.support.wordpress.com/email-address/

    Hope this helps!
    Thanks!

    #3104244

    vinitdhake
    Member

    Hi,

    Posted a wrong thread. Please ignore my message.

    Apologies!

    Thanks!

    #3104312

    hthienes
    Member

    No worries, thanks for updating.
    I still need help with the domain issue…

    #3104453

    hthienes
    Member

    Guys – I really need help getting this resolved. Could anybody point in the direction of the person I can contact?

    Thanks!

    #3104456

    timethief
    Member

    Hi there,

    You failed to provide the domain URL starting with http:// that you refer to.

    Allowing a domain to expire
    When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/. If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

    Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

    I’ve tagged this thread in the sidebar with modlook for Staff attention.
    If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

    #3104551

    hthienes
    Member

    Hi @timethief
    Thank you for your response.
    The domain I’m referring to is: http://farmhouseestatesales.com/ & we’re happy to pay the redemption fee and any other fee associated with its recovery.
    Thanks again!
    Heylen

    #3104552

    hthienes
    Member

    It’s also for the account associated with my username

    #3104554

    timethief
    Member

    Thanks. :) Now all you need is patience while waiting for Staff to respond here.

    #3104567

    Hi there,

    I’ll be happy to contact the registrar to see if we can restore farmhouseestatesales.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

    I will let you know once I hear back from the registrar.

    Let me know if you have any questions.

    Thanks!

    #3104578

    hthienes
    Member

    Perfect @darnelldibbles! Thank you so much!

    #3105139

    supernovia
    Staff

    Good news, we were able to get it back for you! In order for it to keep working, you’ll need to take care of the renewal fee here as soon as possible:
    https://wordpress.com/me/purchases

    Once that’s done, please confirm with us here and we’ll ensure everything is set up properly. Or if you need help, let us know.

    #3105317

    hthienes
    Member

    @supernovia – done! And thank you so much!

    #3105433

    You’re welcome! Glad we were able to take care of this for you!

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