Expired domain, user doesn't know login information

  • Author
    Posts
  • #1239229

    rockstarseo
    Member

    Please help! I’m trying to fix

    http://lovebenjamin.com which has the wordpress.com address of

    lovebenjamindotcom.wordpress.com

    The domain is in the 2 week period and needs to be renewed but the client does not know how to login or reset their password.

    please help? (email redacted)

    The blog I need help with is rockstarseo.wordpress.com.

    #1239272

    auxclass
    Member

    the domain expired 25 days ago – so probably not in grace period – they need to go through the lost password feature to get logged in – then if they can’t renew the domain name and mapping they will need Staff help

    #1239300

    rockstarseo
    Member

    I need to do this for them, what are the steps please?

    A) I have no idea what the login email is as the ones i’ve tried don’t work.
    B) I may need them to validate something for security purposes.

    she game me the username mommyandme
    but I tried a reset on that and it didn’t go to her email. I can provide her email addresses in a PM ? can you do Private messages?

    Aaron – needing to get the site back up and live ASAP! 25 days is bad…
    thank you what’s next?

    #1239302

    macmanx
    Staff

    I have sent an email to the address on your account.

    Please reply via email when you receive it.

    #1239305

    rockstarseo
    Member

    My account? (rockstarseo) or the account for lovebenjamin.com?

    i didn’t receive an email but please email aaronkronis (at) gmail.com

    #1239306

    macmanx
    Staff

    The email went to the address on your rockstarseo set at https://wordpress.com/#!/settings/account/

    If you didn’t receive it, please check your email’s spam folder.

    #1239313

    rockstarseo
    Member

    Hi there, according to the settings, it would be my gmail account and NO i did NOT receive any email from you yet. I’m on wifi and checking emails and spam folder…. people spell aaron incorrectly often…..

    :) please resend?

    #1239315

    macmanx
    Staff

    I have re-sent the email.

    #1239375

    rockstarseo
    Member

    hi mac

    your email is definitely not arriving, please send an email to aaronkronis (at) gmail.com ? i’m not sure why this is such a problem. the client is upset about the domain and I can’t get your emails :(

    What email address is your message coming from? Please check your sent items…i assume you are using a system, hence the problem. if you have a hotmail for me, i DO NOT use hotmail.

    please help. please email me directly with instructions or post here? this is strange.

    Thanks. I checked the spam folder, not there. please help!

    #1239377

    rockstarseo
    Member

    :(

    #1239378

    rockstarseo
    Member

    NOTE i’m not getting notification emails of posts here.

    #1239404

    macmanx
    Staff

    That is what I sent the email to, twice. Do you have a different email address for me to try?

    #1239449

    rockstarseo
    Member

    I never received your message?

    please email (email redacted)
    or (email redacted)

    this is bad we have like 2-3 days to fix this before it gets to 30 days… please help, you can try (email redacted) that will work. kron3r (at) yahoo.com and please let me know on here when you’ve sent it? is there nothing more you can do to help? i don’t want her to lose the domain, i’m at a conference in new orleans until tomorrow night and I’m worried about the 26 days past on her domain. she just wants to login and renew it. if you can email her the link to renew that would fix it…. please please help?

    thank you Aaron Kronis 310-990-9501 aaron (AT) staminarecords.com or tweet me @kronis I can’t believe the emails don’t work.

    please tell me the FROM address you are sending from so I can find it? this is getting silly.

    #1239450

    macmanx
    Staff

    I have re-sent the email to all three email addresses, so I’m sure someone has receive it somewhere. :)

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