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Expired Domains - how can I get them back

  1. hunterselementnz

    Hi there,

    I need to get two domains that have expired and gone into redemption period back for the blog they were attached to.

    However, the dashboard asks me to Contact Support, but doesn't allow me to talk directly to support as I no longer have a paid upgrade.

    Can one of the Staff let me know the process please.


    The blog I need help with is

  2. This thread has been flagged for Staff assistance. Please be patient while waiting.

  3. Please post the URLs of the domains you refer to.

  4. hunterselementnz

    Hi there,

    The two are and


  5. Hi there - Both of these domain registrations are owned by a different user, so if you'd like to proceed with trying to redeem them, please log in under that user's account to confirm. Here are the options:

    The domains and both expired on September 5 and are currently in redemption. This means that the domains are deactivated, but have not yet been fully released. During this time, you can still renew the domains, but the process is more complicated than a regular renewal.

    If you'd like to renew your ownership of these domains, you have several options:

    1) We can renew them for you through our registrar. This costs $106 per domain ($212 for both domains), which includes $26 for each private domain and an additional cost of $80 for a late renewal, per domain. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domains through a domain back-ordering service, such as Pool (Registering starts at $60 each with Pool)

    3) Wait until the domains are out of redemption and becomes available for registration again. Then, you can register them again for the regular price of $26 each. This would run the risk of the domains being registered by someone else before you, or the domains not being released for registration at all. The exact redemption period and the release of the domains are at the discretion of our domain registrar partner and we can't control it.

    If you want to have the best chance of getting your domains back, your best bet would be the first option. If you choose this option, please reply to this email letting us know. We will then send you a direct request for payment of both domains and will contact our registrar on your behalf, asking to restore the domains.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

  6. Hi there,

    Thanks for looking at this, let's do the first option, can you send me the direct request to my email.


  7. I've just sent a message with further instructions to the email on your riverworks account. Just let me know if you don't receive it.

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