Expired email issue

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  • #901806

    hespotts2010
    Member

    I have a blog that I haven’t used in a while and am trying to access the account. Problem is that the email used to establish the account was changed by my institution and the prior domain name has expired. Thus, I can request a new password, but the email sent out by wordpress will simply bounce back as undeliverable. Is there any way to contact someone at wordpress about the account and resetting the password?

    #901941

    jackiedana
    Member

    For security reasons, we must verify that you are the legitimate owner of the blog in question.

    To accomplish that, we either need an email sent from the email address that is associated with your blog, or we need confirmation of the API key you received upon signup.

    Do you still have access to your old emails in your email client? If so, you might search those for your original signup email from WordPress.com.

    #902035

    hespotts2010
    Member

    Thank you for the quick response. I went back and did find an email when I set up the blog. The email said I was one step away from blogging and gave me the following link:

    http://signup.wordpress.com/activate/9a##############

    I inserted the number signs. Is the number at the end of the link the API key? If so, how do I send it to wordpress?

    Thank you

    #902122

    hespotts2010
    Member

    Hello!

    I found the email with the API key. What should I do now?

    #902123

    jackiedana
    Member

    For the sake of privacy, it would be best for you to send an email to support@wordpress.com explaining your issue. Please include your username, your old email address and your API key, and we should be able assist you from there.

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