Hey there -
Back to the original issue -- looks like the Facebook ticker at the bottom of some of our posts is starting over randomly again.
What's happening: we'll have a post get several hundred or thousand shares, then all of a sudden, it goes back to zero.
The first time this happened, it was with this interview with David Sedaris (http://parnassusmusing.net/2014/06/12/david-sedaris-id-rather-go-to-an-actual-shop-i-want-beauty-in-my-life-i-want-charm/), which had been shared 8k+ times before the FB counter suddenly started over. (It's now back at 2K+). We were never able to figure out why that happened but hoped it was a one-time glitch of some sort.
But it happened again with this article, which was somewhere around 250 or 300 when it suddenly started over:
While it may sound silly to be concerned with social media share counts, it's actually a big issue for us. We rely on those numbers to make our case when appealing to big publishers/authors for interviews. We can't have them dropping like that -- it's inaccurate, and it hurts our ability to book future articles.
We have NOT changed the URL of those posts after making them public and publishing them -- so we know it's not that.
HELP?? We love WordPress.com and want to keep using it for our site, but this is a critical issue. Thank you so much for any ideas!