Facebook Share Counts Are Missing

  • Author
    Posts
  • #3298708

    marshmk
    Member

    I use the icon and text buttons for sharing posts on social media. The Facebook button used to show counts on individual poss. It no longer does. How do I get the counts back? The blog with which I need help is interruptingthesilence.com.

    Thank you for your time and assistance.
    Mike

    The blog I need help with is interruptingthesilence.com.

    #3298873

    fstat
    Staff

    Hi there,

    Facebook deprecated some portions of their API today, including the method we used to get and display these share counts on these styled buttons. If you’d like to continue displaying those share counts on your site you’ll need to use the official buttons in Settings > Sharing. You can change the dropdown from Icon + text to Official Buttons.

    #3299035

    marshmk
    Member

    Thank you very much for your guidance. I appreciate your time and assistance.

    Mike+

    #3307905

    dianajr161
    Member

    Hello. I have also lost my Facebook share count. Seemed to revert, one day it was 174 shares, the next day back to 1. It has only occurred on my most recent posts, the others seem fine – and I am using office buttons, as directing in Settings.

    Can anyone advise on what I have suddenly developed this problem, post, post (so to speak) Facebook deprecating some portions of their API et al (Staff explanatory post above).

    Advice would be appreciated. Thank you.

    #3307984

    supernovia
    Staff

    dianajr161, given that this is a separate issue that will take some troubleshooting, do you mind opening a new thread?

    https://en.forums.wordpress.com/?new=1

    You can add a “modlook” tag if you’d like to get staff attention. That way the people who have been working on this topic won’t get unwanted notifications as we troubleshoot your issue. Thanks!

    #3308165

    dianajr161
    Member

    Thanks, I will.

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