first try paying $49 computer got confused, tried again paid twice?

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  • #737457

    Hiya!

    Silly newbie here…..when I signed up and then decided to go the $49 way, computer and paypal got all confused and wouldn’t seem to process the amount as it was trying $23 and $49. I closed the window as that was the only way to get rid of it, had a break then went back and tried again with success but then saw in my emails from at least 10 mins before that a payment confirmation from paypal, for $49 so in effect I think I paid twice and I have cancelled the second transaction, so now I am confused as to what my standing is…..Is someone able to check whether I have in fact sorted it myself by sending the cancellation for the second transaction…..I really do want the $49 bundle, but only want to pay for it once! Sorry to be a pain in the neck…….

    The blog I need help with is creativeoneders.wordpress.com.

    #737550

    I’ve tagged this thread for staff attention and they should respond soon and get this taken care of for you.

    #737617

    macmanx
    Staff

    It looks like you were able to cancel and refund this.

    Did you need any further assistance?

    #737627

    Hiya. I was just checking whether I did pay it twice. Is it showing that I have paid the $49 twice and cancelled once? I want that package and not sure if it has still gone thru once now instead of twice. Could you let me know please? Thanks so much

    #737637

    macmanx
    Staff

    We’ve only received one transaction from you.

    If your statement shows two charges, would you please take a screenshot of just that segment and send it to support@wordpress.com ?

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