followers

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  • #1063825

    magwp
    Member

    My blog is not sending my followers an email update when I put up a new post. And it is not posting to Twitter or Facebook either.
    Blog url: http://margaretmerrilees.wordpress.com/

    The blog I need help with is margaretmerrilees.com.

    #1063926

    kardotim
    Member

    Your followers can change the notification settings themselves at http://wordpress.com/#!/read/edit/, whether they want to receive an e-mail update or not.

    Can you also try resetting the connection to Facebook and Twitter, following the instructions on this page?

    #1064022

    magwp
    Member

    I have followers who have registered to get an email update – but it is not happening.
    Thanks.

    #1064023

    timethief
    Member

    Are these followers WordPress.com members? If so may we have their usernames for Staff investigation purposes please?

    #1064024

    timethief
    Member

    And it is not posting to Twitter or Facebook either.

    Hi there,
    1. Try flushing your FB cache but disconnect from FB first http://umairj.com/146/how-to-clear-facebook-shares-cache/
    2. Try the full reconnect procedure again detailed at http://en.support.wordpress.com/publicize/#reconnecting-facebook including step 3 (removing the FB app), which is probably the most important step.
    3. Try the full reconnect procedure again detailed at http://en.support.wordpress.com/publicize/#reconnecting-twitter for Twitter
    4. See also publicize troubleshooting http://en.support.wordpress.com/publicize/#troubleshooting

    #1064025

    magwp
    Member

    One is nickypage – she is listed as a WP follower and says she asked for email notification.
    When it didn’t seem to be working I also listed myself as a follower and I am listed under Email followers – (email redacted)

    #1064026

    timethief
    Member

    Thanks for the information. Staff can read the redacted email address though we can’t.

    #1064027

    kardotim
    Member

    What does the option ‘Get new posts by e-mail’ say next to your blog name at http://wordpress.com/#!/read/edit/ ? It should be set to either weekly, daily, or instantly.

    #1064028

    magwp
    Member

    It is marked ‘instantly’.

    #1064029

    kardotim
    Member

    You only get an e-mail notification when you publish a new post. As far as I can see http://margaretmerrilees.com/ hasn’t been updated since 2011.

    #1064031

    magwp
    Member

    I have been publishing a new post every week for the last month or so. I do that by replacing the text of the previous post. Maybe that doesn’t equal ‘publishing’??

    #1064032

    kardotim
    Member

    What’s the link of your new post, because I can’t find it.

    #1064034

    magwp
    Member

    My new ‘post’ is the new text (renewed each week) on the lower part of my home page at http://www.margaretmerrilees.com
    The more I think about it the more it seems that’s probably not a ‘new post’ – and so no-one is notified. I need to delete the old post and put up a new one each time. (I don’t want it running on and on.)

    #1064036

    kardotim
    Member

    I see. Changing text won’t send out notification. You really need to create and publish a new post through this page in able for your followers to receive a notification.

    #1064040

    magwp
    Member

    Thank you so much for your help in thinking it through!

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