Followers issue

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  • #1438216

    rootjosh
    Staff

    One thing to remember is that stats are never going to be instantaneously updated. That just isn’t possible with the number of users and sites that WordPress.com has. There will always be a delay between when someone subscribes and when they show up listed in your totals. Now, the issue we have been dealing with was that the delay was taking WAY longer than it should. I am hearing that this issue should be fixed and that the cached info that the stats page uses should be updating.

    Another thing to remember is that you are NOT notified if someone unsubscribes/unfollows you. So when we are talking about sites being off by 1-5 followers, that can easily explain that sort of thing. Sadly, some people just don’t know good content when they see it and decide to stop reading what we all put so much energy into writing!

    Adding those two reasons together, and you can see that at any given time, the followers number for an active blog is likely to be off by a few people. PLEASE remember that when making error/bug reports. With error/bug reports, we’re looking for the larger all-site problems. Those are the indications that something is seriously wrong. The smaller “off by a couple” should correct themselves as caches are updated etc.

    #1438218

    conrad72
    Member

    Sadly, it looks like the issue has returned for me. :(

    #1438220

    dipumpkin
    Member

    Rootjosh, if a new follower appears on the stats list by name, the system obviously recorded him/her — and so the number should reflect the add-on at the time s/he joins the list, no? To have 9 new names on the list and to have the number rise by just 1 or 2 consistently can’t be an unsubscription issue. What I said to Staff the last time, months back, is that every time I get a new follower, someone can’t be coincidentally unsubscribing just that moment to keep my numbers from rising.

    Another noteworthy point is the clear pattern in my case: WP bloggers who tap to follow me by email are the ones my STATS counter is not recording. And it’s been almost a week since my last Tumblr followers came on board — that’s not a short time in record-keeping.

    #1438222

    dipumpkin
    Member

    Rootjosh, when a reader unsubscribes, not only does the count go down but s/he just disappears from the list of names. And so all the names I see are ones who’re still with me, and each should be accounted for in the number, yes?

    #1438223

    editorite
    Member

    My concern is only that my Facebook count is always one off. It would seem to be quite simple to take the number directly from Facebook; what would account for the difference?

    #1438225

    cyperezblog
    Member

    I agree with dipumpkin. It can’t be that coincidental when it’s never happened before. I have people that are constantly subscribing but this count stays the same or only moves by two—a much smaller number that the number that have been subscribing throughout the week. I’ve been stuck between 741-745 for a long time now. With just my email subscribers alone I counted 13 people on my list but the stats show only 12. The last one that email subscribed to my blog was over a week ago and it still hasn’t changed to 13 for my number of email subscribers. Thanks.

    #1438226

    rootjosh
    Staff

    To clarify for everyone, I’m not saying that every issue listed here is the result of people subscribing and unsubscribing. There is an issue with the cached “total” number updating. Some of you are obviously dealing with that. Don’t think that I am misunderstanding the situation there. It’s annoying, believe me, I know!

    But there are also people who are FAR more likely to be dealing with the normal fluctuations of subscriptions/unsubscriptions.

    I’m reporting back the the dev team every time we get new info posted on the thread. I realize that to non-programmers (and I count myself in that basket) something like updating a number seems like a simple thing to fix. But sadly, it is rarely that simple.

    I appreciate your patience.

    #1438227

    dipumpkin
    Member

    I wasn’t being negative (as hard as that’s been LOL), by the way. Thanks for doing what you can and communicating it, Rootjosh.

    #1438228

    sandyjonas
    Member

    Yes thanks for trying! FYI I’ve “lost ” my first 10 followers – every time I get a new one, I loose the first ones I had. I’m really hoping its the glitch and not my blog lol! And it rarely shows me that I’ve got a new follower, sometimes the little new follower sign shows up but mostly not.

    #1438229

    cyperezblog
    Member

    Thanks for all your help, STAFF!

    #1438230

    sandyjonas
    Member

    Oh my gosh! You fixed it! Every follower intact and accounted for! Thank you thank you thank you!

    #1438231

    dipumpkin
    Member

    I’m still short 2 – WP followers who subscribed by email. Been 8 days and finally the last two Tumblr followers show.

    #1438232

    dipumpkin
    Member

    The problem that in my case arose after the original issue looks fine now, the first of my followers recovered.

    #1438233

    dipumpkin
    Member

    My mistake: am still short 1. Same deal, WP follower (not Tumblr, not email subscriber outside WP).

    #1438234

    mwfinchwren
    Member

    So glad to hear that some bloggers’ followers are fixed!

    Sadly, mine is still short….and they’re both followers via WP, as fellow bloggers.

    #1438235

    dipumpkin
    Member

    Though I caught up on a lot of the following today, I’m back to the drawing board. I know a difference of 1 doesn’t alarm Staff, Rootjosh, but it’s exactly as I’ve said. I’ve been off minimally by 1 the last few months and everyday the gap widens. When it accordions back to the -1, it’ll widen yet again.

    #1438236

    Mine has been and still is off by 20+ for my site at http://www.funnylifestories.com.

    I’m off by 10+ over at http://www.americansmalltowns.com

    #1438237

    Forgot to mention: when I go in and count my subscribers, the numbers are correct. They’re just not adding up when displayed.

    I know you guys are working on this. I just wanted to keep you updated.

    Thanks for all you’re doing!

    #1438238

    dipumpkin
    Member

    For real? Numbers and names add up. Will keep an eye on it but I am floored. Thank you.

    #1438239

    rootjosh
    Staff

    Thanks for the reports everyone. Keep them coming.

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