Followers need to be copied from wp.COM site to wp.ORG site.

  • Author
    Posts
  • #1105209

    kathrynwp, I have a similar problem with the Followers, but I’m updating my own thread.

    #1105210

    erikadt
    Member

    1) Well then could they be temporarily moved back over to my old site so that I can post and they’ll receive it? I’d link to the new site so that my regulars will at least see it.

    2) http://i47.tinypic.com/2mewmps.png – this is the new site. Subscriptions at the bottom only lists email and wp.com followers. I’ve gone through the steps to include publicize, but it will not display it.

    http://i45.tinypic.com/5cj9s1.png – this is the former WP.com site. My Twitter and Facebook followers are displayed in the “subscriptions” section. I have more Facebook followers than that now, and I have linked both to my new site. Since linking I have acquired additional members, but even still the new followers are not showing up in my subscriptions. Basically I would like my Twitter and Facebook count to show up like it did with the second link with my blog followers.

    #1105211

    kathrynwp
    Staff

    Thanks for the screenshots.

    In this one: http://i47.tinypic.com/2mewmps.png – 424 is the total of your 78 WordPress.com followers and your 346 email subscribers, so it does look like all your .com followers and email subscribers are there. If you click on that number, you may see more details.

    I’ve confirmed with our developers and Publicize followers are not shown on Jetpack sites; that is a WordPress.com-only feature.

    #1105212

    erikadt
    Member

    Okay, thank you. That answers that. But in the meantime, since my wordpress.com followers cannot see my new posts on the new site and I have an important post coming up, can my followers be moved back over to wordpress.com temporarily so that I can make a post there that everyone will see and then notify them of the new site?

    #1105213

    jenia
    Member

    Your WordPress.com followers can see your posts in the Reader, like they used to before the move. You can view your WordPress.com followers and email subscribers via Jetpack dashboard, under Site Stats. Let me know the usernames of any WordPress.com followers that cannot see your new posts in their Reader, and I’ll have a further look.

    #1105214

    erikadt
    Member

    Hi Jenia. As stated before:

    1) My wordpress.com followers claim that they CANNOT see the posts on my new site in their reader.

    2) I still CANNOT see my wordpress.com followers individually through Jetpack’s dashboard.
    http://i48.tinypic.com/y6ok.jpg – Even after click “wordpress.com followers” towards the top it continues to ONLY display email followers. I’ve redacted their addresses for privacy.

    3) This is what kathrynwp says they are investigating now and I suspect that my lack of ability to see my wordpress.com followers individually is linked to why they are NOT getting my post updates. I understand that they SHOULD get the updates, but they are NOT based on the users I have spoken with about it.

    4) Since my wordpress.com followers CANNOT see my posts (this has been confirmed by a number of them that I have asked), I request that they temporarily be moved back to my old site so that I can make my desired post and they will see it.

    #1105215

    jenia
    Member

    Hi Erika, sorry about the frustration. Let me address the four points you’ve raised.

    1) My wordpress.com followers claim that they CANNOT see the posts on my new site in their reader.

    I logged in as one of your WordPress.com followers and was able to see the last two posts in the Reader. I took a screenshot: http://cl.ly/image/3E2m3L1T3K1a

    Could you please let me know a username (or usernames) of WordPress.com followers who claim that they cannot see the latest posts in Reader? I noticed that you last posted on February 1st and have not posted since, maybe that’s why people are saying they are not seeing your posts in the Reader?

    2) I still CANNOT see my wordpress.com followers individually through Jetpack’s dashboard.

    It looks like you are using Firefox, is that right? Could you please try a different browser, like Safari or Chrome, and let me know if the WordPress.com followers list is visible in a different browser?

    Or here is a workaround link to see your subscribers via WordPress.com Stats panel (you need to be logged into WordPress.com with your erikadt account to view the page): https://wordpress.com/#!/my-stats/?blog=44398007&blog_subscribers&type=wpcom&unit=1

    3) This is what kathrynwp says they are investigating now and I suspect that my lack of ability to see my wordpress.com followers individually is linked to why they are NOT getting my post updates. I understand that they SHOULD get the updates, but they are NOT based on the users I have spoken with about it.

    Correct, this is still being looked at. I tested with one WordPress.com subscriber and was able to see your latest posts in the Reader. It would really help the investigation if you could post the usernames of people who say they don’t see the posts in the Reader, even though they are subscribed. Knowing the details will help us track down what’s going wrong.

    4) Since my wordpress.com followers CANNOT see my posts (this has been confirmed by a number of them that I have asked), I request that they temporarily be moved back to my old site so that I can make my desired post and they will see it.

    We don’t have the ability to move WordPress.com followers but not email followers. I could only move all the Jetpack followers (email and WordPress.com) back to your old site http://vampirenovelfan.wordpress.com/ if you want.

    My suggestion is that we focus on specific usernames of people who are not seeing your site in Reader, and also that you try different browser so that we rule out the browser issue (for WordPress.com followers list not being clickable in your Jetpack dashboard). Would you be willing to try that instead?

    #1105216

    erikadt
    Member

    Hi Jenia! I do appreciate the help. I think we’re getting somewhere.

    1. After speaking with a couple of wp.com users them the reader actually is not the issue. My wordpress followers used to get updates that also post to their emails when I make new posts. They are no longer getting those emails. The users are kddidit and unwastedwords as examples.

    2. I have used Firefox, Safari, Chrome, and Internet Explorer all to no avail when it comes displaying the wordpress list. But thank you VERY much for showing me that workaround. I can see them there. Whew!

    3. I listed the two above. Kddidit and Unwastedwords. But now that I can see my list of WP followers I can follow up with more of them to double check.

    Thanks again for the help!

    #1105217

    jenia
    Member

    After speaking with a couple of wp.com users them the reader actually is not the issue. My wordpress followers used to get updates that also post to their emails when I make new posts. They are no longer getting those emails. The users are kddidit and unwastedwords as examples.

    Thanks for the details, that’s very helpful. I’m going to investigate further and will post an update once I have more information for you regarding the email notifications. In the meantime, as a workaround, those users can either subscribe via email on your site or unsubscribe and resubscribe with the Reader and enable email modifications.

    I have used Firefox, Safari, Chrome, and Internet Explorer all to no avail when it comes displaying the wordpress list.

    Hmm, that’s strange, I could not find any similar reports from our other users. What happens if you load this link?
    http://www.yoururbanfantasy.com/wp-admin/admin.php?page=stats&blog_subscribers&type=wpcom

    Can you see the wp.com followers on your self-hosted site this way? Can you then click through to email followers and back to wp.com followers?

    #1105218

    erikadt
    Member

    1) Okay, I will let them know. I see that you joined my site. I am going to try to make a post later this evening so that you can get a new update. I signed up for another wp account just to test things out and I didn’t receive emails under my wp.com account. I had to use my email even though I requested to get email updates from my wp.com settings.

    2) Yeah, and I’ve used browsers with 2 computers (mac and PC) which yield the same result.

    3) I cannot see my wp.com followers on the self-hosted site. It only displays email followers. I click the wp link and it will fresh only showing email followers. the WP link never highlights.

    #1105219

    jenia
    Member

    Okay, I will let them know. I see that you joined my site. I am going to try to make a post later this evening so that you can get a new update. I signed up for another wp account just to test things out and I didn’t receive emails under my wp.com account. I had to use my email even though I requested to get email updates from my wp.com settings.

    OK, just to clarify further, WordPress.com subscribers will only see your new posts in their Readers after the migration. If they want to receive email notifications, they need to subscribe explicitly via the email subscription widget on your blog. Unfortunately, it is not possible for them to enable email subscriptions for Jetpack blogs in the Reader at the moment (contrary to what I wrote earlier, apologies for the confusion).

    To summarize: after the migration, old email subscribers will continue to receive email notifications as before. WordPress.com followers will only see new posts in the Reader and need to subscribe on your new site for email notifications if they want those, as well.

    I cannot see my wp.com followers on the self-hosted site. It only displays email followers. I click the wp link and it will fresh only showing email followers. the WP link never highlights.

    Just to confirm, what do you see when you click this link: http://www.yoururbanfantasy.com/wp-admin/admin.php?page=stats&blog_subscribers&type=wpcom

    It should bring up the list of WordPress.com subscribers for you. Does show the email subscribers instead?

    I am wondering if another plugin on your site conflicts with Jetpack. Could you please try deactivating all plugins except for Jetpack and see if you can then view your WordPress.com subscribers? If you can, then by reactivating your plugins one by one will reveal the plugin that conflicts.

    #1105220

    erikadt
    Member

    Okay, thank you for clearing that up.

    I deactivated all plugins save for Jetpack and when I click the link I still can only see email subscribers.

    #1105221

    erikadt
    Member

    I just updated Jetpack and it is now displaying wordpress.com followers in my stats.

    #1105222

    jenia
    Member

    Hooray, mystery resolved! :)

    #1105223

    erikadt
    Member

    Thanks, Jenia! So I was looking at the list and I was planning to reach out to the wp.com users individually, however some of them don’t have blogs, just accounts. I can’t contact them to make them aware of an update. I was able to locate one because her gravatar profile included contact info and she confirmed that she wasn’t receiving updates from the new site.

    So, could I request that my followers be temporarily moved back to the wordpress.com site so that I can make an announcement post that they’d receive normally. A number of them were fairly frequent posters. After I make that post we can move them back. We’re almost there!

    #1105224

    erikadt
    Member

    bump

    #1105225

    macmanx
    Staff

    We can do that, but to be honest, moving and then moving back has never really been done before. As far as I can tell you’ll be the first.

    From just the first tests, it looks like your subscribers may lose their specific email settings for the subscription, and you may lose some subscribes.

    Moving back to the .org blog a second time after all that increases the risk.

    It may work, it may not, but in cases like this, I’d prefer to play it safe and not move the subscribers again.

    If you have specific followers who should be receiving emails but are not, please ask them to check their email settings for the subscription at http://wordpress.com/#!/read/edit/

    If you have specific followers who do not see your blog in the Reader, please let me know one or two usernames so I can investigate that directly.

    #1105226

    erikadt
    Member

    The problem is that I can’t contact certain people because they have gravatar accounts which don’t provide contact links to any emails or blogs. Is there a workaround for this?

    #1105227

    macmanx
    Staff

    Unfortunately, no. As part of our privacy policy, we don’t display the email addresses for any followers who have subscribed with their WordPress.com/Gravatar accounts.

    #1105228

    erikadt
    Member

    Okay, so how am I supposed to make them aware that my site has changed? I was able to locate one gravatar user elsewhere and she said she hadn’t been receiving updates for the new site. How are they supposed to receive updates?

The topic ‘Followers need to be copied from wp.COM site to wp.ORG site.’ is closed to new replies.