Fonts live preview is not working

  • Author
    Posts
  • #1537744

    Fonts live preview is not working for either of my blogs (http://ruthjacobs.co.uk and http://soul-destruction.com). I have already tried by clearing the cache. I have the Custom Design upgrade. Thank you for your help.

    The blog I need help with is soul-destruction.com.

    #1537925

    eurello
    Staff

    Hi Ruth – Hmm, it’s working for me, and I’m also using Chrome. Could you please try it in Firefox and see if it works for you there? That would help us determine if it’s a problem with your Chrome browser or something else.

    #1537938

    Thanks Eurello, it does work in Firefox.

    #1537943

    eurello
    Staff

    Hi Ruth – Great! You might try deactivating any browser extensions you’re using in Chrome, that might be causing it (Chrome -> Preferences -> Extensions).

    #1537945

    I’ve just tried that but it hasn’t fixed it.

    #1537947

    eurello
    Staff

    Hi Ruth,

    Hmm, can you try going to File->New Incognito Window in Chrome, and then in that new window that loads, try logging into WordPress.com and previewing your fonts? Let me know if it works in that window.

    #1538002

    Yes, that does work in there.

    #1538011

    eurello
    Staff

    Hi Ruth – Ok. The incognito window logs out all your preferences, extensions, account information and so forth, so it’s as if it’s a clean install of Chrome. Since it works in there, that means that something with your normal Chrome browser — some preference or extension — is blocking the preview. Do you have third-party cookies enabled?
    http://en.support.wordpress.com/third-party-cookies/

    #1538021

    Thanks, yes, cookies are enabled. I went into settings but they seem fine. Should I uninstall Chrome then install it?

    #1538029

    eurello
    Staff

    Hi Ruth – That might help, but if the only problem you’re having is previewing fonts, it might not be worth it to you. You could always just preview them in Firefox. Are you having any other difficulties with Chrome?

    #1538032

    No other difficulties with Chrome. The problem with previewing fonts in Firefox is that they look different than they do in Chrome, which is my preferred browser.

    #1538037

    eurello
    Staff

    Hi Ruth,

    Hmm, once the font is active, it should look the same in Firefox and Chrome. Is there a particular font that looks different?

    You can certainly try reinstalling Chrome.

    #1538038

    Thanks. It seems that the font weight is darker in Firefox than in Chrome.

    #1538039

    eurello
    Staff

    Hi Ruth – I don’t see that on my end. Check that your Firefox browser is not zoomed in at all, and that you don’t have any sort of font preference set in Firefox->Preferences->Content (click advanced and make sure the ‘override my choices’ options are checked).

The topic ‘Fonts live preview is not working’ is closed to new replies.