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  1. I added a personal site today for a charge of $48, understanding that I had 48 hours to cancel the $30 for the domain and 30 days to cancel the $18 for the site. When I tried canceling a few minutes later b/c I changed my mind, I received an email indicating only $18 would be refunded. Since I canceled everything I'm not able to pull up anything under 'my purchases' now. Help and please refund the other $30. Thank you.

  2. Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 - 2 weeks or 7 - 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog's dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here's no guarantee you'll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

    1. The URL of the domain in question.
    2. The username account that registered the site in question and purchased any upgrades for it.
    3. Whether or not you wish to use the domain on another site.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  3. Hi susan352,

    Do you want to use the domain again elsewhere or do you no longer need it? If not, just reply to confirm and I'll be happy to issue a refund for the remaining amount.

    If you wish to use the domain on another site we can look at your options.

    Thanks!

  4. Thanks for the reply! No, I don't need the domain, so please go ahead and issue a refund for the full amount. Thank you.

    Susan

  5. Hi Susan,

    Okay, thanks for confirming. I've refunded the remaining $30 to you and there is a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to show on your statement, so the money should reach you around then.

    Please let me know if you need any further help.

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