gaining access to renew my domain

  • Author
    Posts
  • #1151953

    winwingwen
    Member

    I’ve been trying to renew my domain for months and the site doesn’t grant me access. the domain in question is gwendalyngilliam.com
    Today it is going to auction and I will have lost my own name for what?
    Please help me asap.
    555 *** ****

    The blog I need help with is winwingwen.wordpress.com.

    #1152055

    timethief
    Member

    I tagged this thread for Staff attention. Please subscribe to it so you are notified when they respond.

    #1152060

    winwingwen
    Member

    thank you so much! How do I subscribe?

    #1152075

    auxclass
    Member

    Click on the “Subscribe to Topic” on the right side of the page

    Basic question – are you logged in as the account that originally bought the upgrade? Do you have another account?

    The domain gwendalyngilliam.com is mapped to gwendalyngilliam.wordpress.com

    #1152093

    auxclass
    Member

    I also left a comment on your gwendalyngilliam.com – which you have received and should help you find the proper account

    #1152094

    auxclass
    Member

    Today it is going to auction

    Who are you receiving your auction notice from?

    Are you maybe being scammed?

    #1152096

    winwingwen
    Member

    NO notice, it just expired jan. 27 and i know I have 15 days. I’ve been posting constantly since then….thanks

    #1152098

    timethief
    Member
    #1152101

    auxclass
    Member

    Take TWO deep breaths and sit down and relax –

    if a domain name expires and is not renewed there is a grace period where the registration can be renewed with no extra charge – that is probably the 15 days – – then it goes into Redemption where you will need staff help to renew it and there is usually an extra charge – it take around 60 days from the time a domain name expires and it gets released to the wild where others can try and buy it also – sometimes registrars will auction a domain name off – but it sounds like you are a long way from that

    #1152103

    winwingwen
    Member

    So this is helpful to know at least which blog my domain was registered through. The problem is that when I go into that dashboard I’m granted limited access that doesn’t know about my domain at all, nor any upgrades I have. Is this helpful? Thank you so much.

    #1152104

    Is this helpful?

    That says you’re probably logged into the wrong ID.

    #1152108

    ok, so how do I find out what the right ID is?

    #1152111

    Looks like you just did.

    Check your Dashboard again now that you’re under a different ID.

    #1152112

    ok thanks

    #1152121

    Thank you everyone for your help and concern. The domain has been successfully transferred!

    #1152133

    catrymer
    Member

    Hi there,

    It sounds like you were able to log in and transfer your domain to GoDaddy. I have also confirmed that your domain is current; it is not due to expire until January 2014.

    Is there anything else I can do to help you?

    Best!

    #1152190

    Thank you so much. I had been trying for so long and the charge for renewing the domain didn’t show up on my account. Very grateful it all turned out so well.

    #1152209

    catrymer
    Member

    You’re very welcome. Let us know if there’s anything else we can do to help.

    Best!

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