Gallery Widget > Choose Images button not responding

  • Author
    Posts
  • #1941781

    trungnk
    Member

    Hello Happiness Engineers,

    The Choose Images is not responding to my action. I came across support topics and stopped at this one:
    https://en.forums.wordpress.com/topic/gallery-widgetchoose-images-button?replies=6#post-1708485

    The engineer said they fixed it. Can you please help me resolve this issue with my blog? It is trungnk.wordpress.com

    Much appreciated your help :)

    The blog I need help with is trungnk.wordpress.com.

    #1941935

    timethief
    Member

    Hi there,
    Please let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

    I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1941974

    druesome
    Staff

    Hi there!

    I was able to add images to the Gallery widget without incident. Can you please provide me more details about your setup, such as the device you’re accessing your blog from and browser version. In addition, do you have any browser extensions currently installed?

    As a further step, please clear your browser cache and see if that helps.

    http://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    Looking forward to your reply! Thanks!

    #1941975

    trungnk
    Member

    Hi timethief and druesome,
    Thank you for your following up.

    My device is MacBook Pro.
    My web browser FireFox 26.0. I am not installing any extensions in my browser.
    I am using theme Twenty Ten.

    I couldn’t even open image selection window to select image. When i clicked on Choose Images button nothing happened.

    Thanks,

    #1941976

    trungnk
    Member

    And i tried to clear cache alreay, but no luck…

    #1941982

    druesome
    Staff

    That seems odd. Can you try this out using a different browser such as Chrome or Opera? You may download them from links provided in this page:

    http://browsehappy.com/

    Let me know what happens. Thanks!

    #1941987

    trungnk
    Member

    I tried with Chrome and Opera on my computer. Then I have tried with a Dell laptop. The button still hates me…

    #1941988

    druesome
    Staff

    Hi there!

    My guess is you are accessing the widget in the Customizer. I recognize the problem there and I’ve reported it to our developers. Once the bug is fixed, you’ll be the first to know. :)

    In the meantime, can you kindly go to Appearance -> Widgets in your admin panel, and use the widget from there?

    http://trungnk.wordpress.com/wp-admin/widgets.php

    Thank you!

    #1941989

    justjennifer
    Moderator

    Good guess. :) Other instances of the problem with selecting image for the Gallery widget via the Customizer have also been reported. See here:

    https://en.forums.wordpress.com/topic/chosing-images-in-gallery-widget?replies=8

    https://en.forums.wordpress.com/topic/unable-to-choose-images-in-gallery-widget?replies=2

    #1941990

    trungnk
    Member

    Awesome! this way it worked for me!

    Thank druesome and jennifer.

    Back to my favorite team – Germany in final football match 2014 :)

    #1941997

    druesome
    Staff

    Thanks JenT! I’ve been told that the bug isn’t quite in our priority list yet, but hopefully we can see this fixed soon. Thanks for helping other users get around it!

    You’re welcome Trung!

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