Why do I get a blank pop up on VideoPress?

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  • #614331

    sunshowah
    Member

    I just upgraded my WordPress account to VideoPress. Followed the directions in this video http://wordpress.tv/2009/08/05/videopress-integration-for-self-hosted-wordpress/

    I get the VideoPress icon (what looks like a camcorder) but when I click on the icon I get a blank popup that says VideoPress in the title bar. I wasn’t able to get VideoPress to show the login page that connects me to my wordpress.com account.

    When into FireFox and got the login, but after I logged in with my wordpress.com account I just see a blank page. I’m using Firefox 3.6.17 and Google Chome 11.0.696.68 on a Mac.
    Blog url: http://sunshowah.wordpress.com/

    #614506

    macmanx
    Staff

    We are aware of the problem and swiftly working towards a solution.

    Can you please try clearing your browser’s cookies and cache? http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    There’s a slim chance that might work. If not, for now you can upload video via the Media section of your WordPress.com blog’s Dashboard, then embed them on your self-hosted blog using the shortcode provided there.

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