Getting a charge on the credit card for a deleted site

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  • #1618117

    nnellans
    Member

    I helped my wife setup a blog last year. We purchased the “Custom Design” option for $30.

    Well, her interest in the blog didn’t last too long, and I deleted the site.

    I looked at my credit card statement today and I have a pending WordPress charge for $30. It’s been exactly a year ago now when we started the blog. Why am I getting charged for the “Custom Design” option again if the blog doesn’t even exist anymore?

    Also, all of the support links say to go to the Dashboard of the blog and go to the Billing section. However, the blog is deleted! Now what do I do?

    Thanks in advance for any help.

    #1618311

    jackiedana
    Member

    I do not see any transactions for the WordPress.com user nnellans.

    If you could let me know the address of the deleted blog or the username on that account, I can take a look for you.

    #1618428

    nnellans
    Member

    Hi Jackie,

    Just found out that we used a special Gmail account for this: (email redacted)

    The blog URL is 4friends4cities.wordpress.com

    Can I request a refund for the Custom Design?

    Thanks,
    Nathan

    #1618447

    jackiedana
    Member

    I’d be happy to refund that for you, but for security reasons I will need confirmation that the user account is yours.

    I apologize for the extra step, but could you please log in using that email address and post to this thread to confirm that you have access to the account? Once you’ve done so, I will process the refund immediately.

    If you can’t recall your password, you can go to our password recovery tool to reset the password so you can log in: https://en.wordpress.com/wp-login.php?action=lostpassword

    #1618450

    tcms2013
    Member

    Posting from the account in question, as requested.

    Thanks for your help!

    #1618451

    jackiedana
    Member

    Thanks for taking that extra step. I appreciate your time.

    I have removed the Custom Design upgrade from the blog at 4friends4cities.wordpress.com and submitted the refund for $30. That should appear in your account within a few days.

    #1618467

    nnellans
    Member

    I see that it’s been refunded. :) Thanks so much for you help!

    #1618470

    jackiedana
    Member

    You’re welcome. :)

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