Getting Past the Expired Domain Overlay Notice

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  • #946527

    justjennifer
    Moderator

    I’m opening a separate thread about the problem I noted here https://en.forums.wordpress.com/topic/trouble-renewing-domain?replies=13#post-942393 so that it doesn’t get buried in the avalanche of current users looking for help with renewing their expired domain.

    When one visits a site whose custom domain name has expired and encounters the very cool “Oh no! The domain XXXX.com expired XX days ago” overlay, there’s a notice to contact the site owner to advise them and you can visit the site at its underlying wordpress.com address.

    Trouble is, how does one get past the overlay? I have found no way to do so. There’s no “x” to close the thing and hitting Esc on my PC/Chrome20 does nothing.

    Thanks for any insight.

    #946647

    auxclass
    Member

    Another not ready for prime time feature when the staff is off on a retreat – too bad they did not test it – once the box is made to go away they will need to figure out how to fix the Primary displayed domain on a temporary basis also –

    #946648

    justjennifer
    Moderator

    I did notice this morning (after I posted of course) that on a couple of sites that I visited earlier, the overlay was gone , , so maybe it disappears on a second visit? The sites were displaying on their wordpress.com address.

    #946780

    justjennifer
    Moderator

    Nope! This is still a problem. No visible way to get past the overlay to

    “Please contact the owner of this website and ask them to renew the domain. Don’t worry, you’ll still be able to view the site at this web address: insertnamehere.wordpress.com”

    #946783

    macmanx
    Staff

    In the top-right corner of the notice, there is a “x Dismiss” link.

    #946785

    justjennifer
    Moderator

    If so, it must be new. :)

    Regardless, at the moment, I’m not even encountering the overlay.

    #946793

    macmanx
    Staff

    It’s definitely been there since we launched it. If you see one without it again, please let me know.

    #946794

    auxclass
    Member

    How about making the overlay smaller and leave the graphic in the center but a smaller graphic would put the invisible close or whatever it is down where it is more likely to be seen – not hidden up in the corner ( I assume there is really a close button but I have not seen it )

    #946795

    justjennifer
    Moderator

    Maybe it’s a screen resolution thing, because no x was visible at the time I first saw it. I prodded all the corners, hit escape, to no avail.

    Anyway, seems to be a moot point since any expired domain now gets the Chrome message instead Oops! Google Chrome could not find expireddomain.com

    #946796

    justjennifer
    Moderator

    ~~@auxclass

    #946797

    auxclass
    Member

    Morning Jennifer

    the overlay is a good idea – it just seems to me the how to get past that screen seems to require a handshake that nobody taught me

    #946798

    justjennifer
    Moderator

    OT// Oh nice! Seems we just got a very useful “return to top of page” link in the Admin Bar.

    #946802

    auxclass
    Member

    Sorry James – look all around the overlay – no way to close it – looked all over the screen – moused all over the screen and no way I could see to close the screen – and that also included to try and go to the base blog – so access to the blog is killed

    http://khalilmuhammad.com/

    #946807

    jenia
    Member

    @auxclass: thanks for the report and the example. I was able to reproduce: the “Dismiss” link is not visible in Firefox or Chrome when I’m logged out. We are looking into this.

    #946808

    justjennifer
    Moderator

    I was able to reproduce: the “Dismiss” link is not visible in Firefox or Chrome when I’m logged out.

    @jenia, it’s not visible in Chrome20 when logged in either. :)

    #946809

    auxclass
    Member

    Try also Firefox when logged in also

    #946810

    jenia
    Member

    @justjennifer, @auxclass: right, I did not test that “far”, it was enough of a confirmation already :)

    #946811

    justjennifer
    Moderator

    Thanks for looking at it. :)

    #946812

    jenia
    Member

    @justjennifer and others: to follow up on this, the Dismiss option is only shown before the domain expires. If the domain has already expired, the point of the overlay is to highlight the fact that the domain is no longer valid, hence no dismiss option. The expiration message also provides an alternative working URL.

    This is the intended behavior, please let me know if you see something that is different from what’s described above.

    #946813

    justjennifer
    Moderator

    @jenia- Sounds like a Catch-22. The overlay appears when the domain has already expired.

    Here’s what’s written on the overlay,

    Oh no! This domain expired XX days ago! Please contact the owner of this website and ask them to renew the domain. Don’t worry, you’ll still be able to view the site at this web address: insertnamehere.wordpress.com.

    Perhaps if the “alternative working URL” is turned into a clickable link then it might be able to get around it.

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