Go back to auto-renew for upgrade (domain)

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  • #1119714

    sylvandells
    Member

    Change billing information.
    I turned of auto-renew for my domain upgrade, and I want to turn it back on, so that it will auto-renew using my credit card.
    The Domain Administration Support Page does not have directions for this, and, for “Change Contact Info” it leads me to a Contacts button that does not exist in domain admin.

    The blog I need help with is thebalsamean.com.

    #1119843

    timethief
    Member

    I tagged this for Staff help. Please subscribe to the thread so you are notified when they respond.

    #1119884

    sylvandells
    Member

    Thank you, timethief (an unforgettable moniker). I am subscribed to this thread.

    #1119916

    zandyring
    Staff

    Hi The Balsamean,

    I actually see that the upgrade (your domain registration and mapping) is with another user. That user will be able to log into their dashboard, then navigate to Store > My Upgrades and see this option. Although I’ve explained it here, I have also gone ahead and re-enabled it. The user can disable auto-renew from the same location.

    I hope that helps!

    #1119917

    sylvabiota
    Member

    Doh! I should have noticed that. I guess you saw that both IDs are admins on that site. (I own both IDs.)

    In any case, you accomplished what I sought, and I thank you very much!

    #1119919

    zandyring
    Staff

    Happy to help!

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