Google Authenticator 2.0.0 and 2-step authentication issues

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  • #1421066

    jackiedana
    Member

    If you are using the iOS app Google Authenticator for our 2-step authentication process, there was a recent update of the app to 2.0.0 that inadvertently wiped all data upon upgrading.

    If you haven’t already updated your app, Google has pulled it for now and is reworking it.

    If you have, you can add WordPress.com back by navigating to https://en.wordpress.com/settings/security/ and generating a new application password. In the Google Authenticator app you then need to enter wordpress.com (ignoring their @ prompt) and the code you just generated on WordPress.com. For more help, see http://en.support.wordpress.com/security/two-step-authentication/ .

    If you cannot access your WordPress.com account in light of this issue, please go to https://en.wordpress.com/wp-login.php?action=lostpasswords and click on “Need more help?”. On the contact form, be sure to note that you have updated your Google Authenticator app and need further assistance with your account.

    #1421312

    jackiedana
    Member

    Google has released a new version of the Google Authenticator app. If you were having issues with 2.0.0, please update to the newest version, which restores previous codes that work properly.

    Once you have downloaded the new version and tested it, you can delete the first set of codes that display in the app (not the app itself!) and use the second set as normal.

    If you continue to have problems with this app, to contact us directly, please go to https://en.wordpress.com/wp-login.php?action=lostpasswords and click on “Need more help?”.

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