Guided Transfer

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  • #1059180

    signaturefl
    Member

    When will our guided transfer take place?

    The blog I need help with is signatureflnews.com.

    #1059462

    timethief
    Member

    I’m sorry but we Volunteers don’t have an answer to that question. I flagged this thread so Staff will respond to you.

    #1059464

    macmanx
    Staff

    We sent an email to the email address on your account immediately after purchase, and a second email yesterday when we didn’t hear back.

    Is the email address you have set via http://wordpress.com/#!/settings/ correct?

    If so, please check your email’s spam folder.

    #1059482

    signaturefl
    Member

    Thank you for you attention to this Matter “timethief” and macmanx

    Hello.

    Yes, that is the correct address. I did receive that email right after purchase. It is the only email I received and then yesterday yours and timethief. Other than that, no one has been in touch with me and I haven’t received any other emails. If you noticed, you emailed at the settings email address.

    I have a “whitelisted” account and don’t have spam. ALL WORDPRESS EMAILS COME DIRECTLY IN TO MY INBOX.

    The owner of our company wants to know what the resolution is and how to get this fixed. So, if you can help us, that would be great!!!

    Thank you so much for your attention to this matter. It is appreciated.

    Sincerely
    Natalie
    813.541.9668

    #1059493

    mkoenig514
    Member

    Hi Natalie,

    We emailed you on Oct 30, 2012 at 12:51 PM and again on Nov 01, 2012 at 05:26 AM with instructions on how to proceed but we haven’t heard back from you. Please check your spam folder.

    I just sent you a new email with instructions just in case your email client flagged our other email as spam.

    Thanks

    #1059496

    signaturefl
    Member

    Hello .

    Once again, I don’t have it. I don’t have “spam”. My account is strictly “white listed” and I get everything from “wordpress”.

    Is it coming from another email extension?

    I have gotten all emails from this “post” but none of the others that everyone keeps refering to.

    I am begging, please someone help me! And if it is a guided transfer, why would I be getting instructions? The description stated that a WordPress Person would transfer everything.

    Believe me, I don’t want to keep going back and forth anymore than you do.

    Here is another email address:
    (email redacted)

    I hope you can appreciate that the company owners are getting very upset at this point. I have even included my phone number. We paid for this service. And at this point it is becoming very unpredictive that all these post keep going back and forth. I have stated previously I have NOT gotten any emails about instructions on a guided transfer but I have received all other emails from wordpress.

    PLEASE PLEASE PLEASE HELP!!!!

    #1059498

    macmanx
    Staff

    In order to facilitate the transfer, you need to pay for a hosting service from our list of supported providers, and send us the necessary info so we can set everything up for you.

    Otherwise, there’s nowhere for us to transfer your site to.

    The emails are sent from guided-transfer (at) wordpress (dot) com

    Please try specifically whitelisting that, and we’ll send the email again.

    #1059501

    signaturefl
    Member

    It is completed. I have added to my email address as though that shouldn’t make any difference. I get all emails with the wordpress.com extensions. So, lets see…keeping my fingers crossed:)

    #1059506

    macmanx
    Staff

    Ok, I have re-sent the email that Michael sent you earlier to both the address on your account.

    If that doesn’t come through in the next 5 minutes, please let us know, and we’ll send it to the second email address you posted.

    #1059507

    macmanx
    Staff

    Please note that it may come from support (at) wordpress (dot) com this time, since I sent it.

    If that’s still an issue, I’ll ask Michael to re-send it from the Guided Transfer system.

    #1059508

    signaturefl
    Member

    Thank you. But I also just tried to go into our blog to “manage blogs” to get to the store to pay for what needs to be done, and it won’t let me go under “manage blogs”

    #1059511

    macmanx
    Staff

    You have already paid for the Guided Transfer, you just need to reply to follow the instructions in the email that we are attempting to send you.

    Did you receive it? If so, please reply to the email.

    #1059513

    macmanx
    Staff

    Slight change of plans so we don’t keep going in circles here.

    If you did receive the email that I send, please follow the instructions and reply to it.

    If not, please send an email to guided-transfer (at) wordpress (dot) com and we’ll reply to that with the instructions ASAP.

    #1059516

    signaturefl
    Member

    Didn’t get email. Did as you stated to send email to guidedtransfer!!!

    THANK YOU SO MUCH

    #1059518

    macmanx
    Staff

    The should be guided-transfer (at) wordpress (dot) com with the hyphen.

    Did you remove the hyphen? If so, please re-send it to guided-transfer (at) wordpress (dot) com

    Thanks!

    #1059520

    signaturefl
    Member

    no. I sent it to this email:
    (email redacted)

    #1059524

    signaturefl
    Member

    I still do not have a response from guided-transfer at wordpress.com. I have shared with the owners of the company about the “circles” we are going around in with this E-mail stuff. They believe that they are “paying” customers and that this is a little bit ridiculious at this point.

    I have followed every step I am suppose to. We are fully aware of “hosting”. As we have a blog at wordpress.org and we had used “bluespot” as a hosting.

    They could understand if we weren’t “paying’ customers, but we have paid for a service and we are getting a “run around” at this point.

    At this point, they want to know if WordPress has a resolution and is going to make good on what we paid for or not?

    We have loved using wordpress.com and have been very pleased. But we truly feel like this shouldn’t be as difficult as it is especially since we “paid” for it.

    #1059525

    timethief
    Member

    we had used “bluespot” as a hosting

    Do you mean BlueHost? http://www.bluehost.com/

    Will you confirm these please? You have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    #1059527

    macmanx
    Staff

    We responded to your email 8 minutes after you posted the above reply, and I see that you have received it.

    Please continue to reply via email.

    #1059532

    mkoenig514
    Member

    This is all set. We were able to establish contact via email.

    Case closed. :)

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