Guided Transfer

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    Posts
  • #1603594

    elvisfan88
    Member

    Hmmm….I am looking into having the great staff at WP do my .com to .org conversion, but, when I click on the get a helping hand button, my blog states that the upgrade is not available. Can you help me understand why? Thank you

    The blog I need help with is inkpaperstudio.com.

    #1603697

    timethief
    Member

    There appears to be a temporary issue with this. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1603698

    timethief
    Member

    Also note that when the service is available again, you must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog in question and access the blog’s dashboard and purchase upgrades at > Dashboard > Store > My Upgrades.

    #1603728

    elvisfan88
    Member

    I am now able to move the service to the cart. Now I have a question about a statement made…

    “Your order will automatically renew on January 15, 2014.

    Your upgrade subscription will automatically renew every 1 month from the date of your original purchase. We’ll attempt to charge the credit card you used to make your initial upgrade purchase.”

    When I pay the 149.00 for the transfer, will I be billed for this service annually?

    #1603732

    timethief
    Member

    That’s weird because the Guided Transfer is a one time purchase.

    The Guided Transfer is a one-time fee of $129.00 per blog transferred, and is available for purchase from our Store.
    http://en.support.wordpress.com/guided-transfer/

    I’ll tag this thread for a Staff response. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1603734

    auxclass
    Member

    I just looked in my Store and the Guided Transfer is showing $ 149.- – either the documentation is out of date or I am getting some “special offer” –

    #1603735

    elvisfan88
    Member

    Yes, it is odd. That and the price is listed in multiple places for 129.00 and for 149.00.

    #1603736

    timethief
    Member

    I noticed that too but didn’t post it above as I assumed Staff would “twig” to it and respond to both issues.

    #1603785

    rachelmcr
    Staff

    Hi elvisfan88,

    Guided transfers are a one-time fee, so you won’t be charged again in the future for that service.

    We’re looking into the pricing listed in the support pages, as that price is pulled from a database. The price you see listed in the store is what you’ll be charged when you purchase the upgrade.

    Please let me know if you have any questions about that. :)

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