Guided Transfer and VideoPress

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    I’m completely frustrated. We first purchased “Video Press” for our .com wordpress site and it doesn’t work. Then we make the decision to purchase “guided transfer” and haven’t heard two words from anyone. The store states that I will receive 2 weeks of support with this option. My domain hasn’t been transfered, no one has contacted me, and you have alot of our money. We were charged for Video Press twice. When does my two weeks of support start?

    I have loved wordpress since we started it, but this is all just frustrating at this point.

    I can’t even locate a number to get help.

    We need to know what is going on ASAP as this is an interruption to our business.

    Thank you
    Natalie Goldsborough

    The blog I need help with is



    And there are AD’s all over our stuff. We paid for there not to be AD’s



    Why isn’t this matter being handled? We paid for a service and we are being ignored.




    I’m going to go ahead and close this thread as I see we’ve also been working with you over here:

    Glad to see we’re now successfully in contact with you by email now. Please continue to reply through there.

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