Guided Transfer – Happiness Engineer please read!

  • Author
  • #1959244


    Hi – I need to move a blog from .com to paid hosting.

    I am seriously considering using your Guided Transfer, but I need to know exactly what this entails and whether you move the theme and everything will be exactly as it already is, posts users, the lot.
    The blog uses an available theme with a couple of adjustments.
    Do you also set up a database on the new server which I can access?

    I have used the xml method, but as the theme etc won’t be transferred, it is no good for me.

    I would also not want you to switch domains as there is work which needs to be done before and I would want to leave the current blog active on .com for a while before switching. I should be able to take care of this myself when ready.

    Can you please get back to me?


    The blog I need help with is



    I understand you want to talk to someone on staff before you decide what to do, but here are the answers to your questions:

    The following answers are just pulled out of the support page linked above. I recommend you read the whole thing though as there is other useful info there.

    Do you move the theme?

    Theme installation is not included with the Guided Transfer upgrade. You will need to complete the theme installation separately. If you decide to purchase or upload the self-hosted version of a theme you’re using at, your theme customizations will not be transferred.

    Do you move followers?

    Yes, all your email and Reader followers will be transferred to your new site. RSS readers will seamlessly shift over as well if you already have a custom domain mapped to your blog or–if you don’t–you set up a Site Redirect. Please note that since your Facebook and Twitter follower counts are not actual followers of your site (they are just the number of followers on each service you have), we do not mirror this stat on your self-hosted site. However, as long as you continue to use Publicize, you will reach the same readers as you had pre-transfer.

    Normally switching the domain would be included in the transfer, but you may be able to talk to the person in charge of your transfer about skipping that part.



    Thanks lizthefair.
    I have read that page several times but not found the answers I needed. We don’t use a paid theme, just one on there with a few customisations and that is the crunch. The xml method gets me this far also.
    The fresh install also has the theme so I just wondered about the customisations. I have zero experience with WP myself, just trying to get this migrated, so the person who put this together will have to make the changes. The 3.9.1 interface is already different, so I can see confusion arising.
    So I am right in thinking there is no way to get the blog 1:1 off .com without having to rebuild.



    I would say the guided transfer will get you very close, but not 100% of the way there– but I’ve not been through the experience myself. I’ve tagged this tread for staff follow up so one of the Happiness Engineers and/or one of the volunteers with guided transfer experience will respond as soon as they are able.



    Thanks lizthefair


    Hi patrick1963!

    It looks like lizthefair answered most of your questions.

    It’s true that we won’t set up your theme, so it won’t be a direct 1:1 transfer. However the support services have tons of information about doing this type of thing.

    Most of the changes you make in the Customizer here on will be made in the Customizer in your self hosted site. The major exception being custom CSS. Here’s some info from about customizing your theme:

    You can find more help from here:

    The Guided Transfer upgrade also includes two weeks of email support with the Happiness Engineers on the transfer team.

    Let me know if you have any other questions!



    Hi Patrick,

    I work on the Guided Transfer team specifically. Some confusion in this thread, sorry. Let me clear it up for you.

    1) Yes, we can (and do) move your free theme. Premium themes (paid upgrades) are the exception, but that’s not a problem with your current theme (Oxygen).

    2) Yes, your CSS customizations come over too.

    3) Yes, the new database will be in your hosting account and you will have full access to it.

    A few asides:

    – FYI, the Oxygen theme at is a little different from the self-hosted version. You can get the version from here for free:

    – Install Jetpack ( if you haven’t already. It will give you the CSS editor at Appearence -> Edit CSS and you should be able to simply copy/paste your CSS into there from



    Thanks for clarifying– I totally misread the documentation. I’ll make a mental note of the actual process.



    @lizthefair, no worries. I updated a couple of places in the documentations thanks to your help here. They could have been clearer.



    Thank you Hewsut. I’m going down the XML and updated Oxygen route for now, however I can’t find a way to access the stylesheet from the .com blog. I’ll have another look when I get a moment…



    Ah, I think I see what you’re looking for. The custom colors specifically. Here you are:

    .menu-secondary li a:hover { background-color: #000000;}
    .menu-secondary li a:hover { background-color: rgba( 0, 0, 0, 0.2 );}
    .menu-secondary li { border-color: #252525;}
    .menu-secondary li { border-color: rgba( 37, 37, 37, 0.1 );}
    .menu-secondary li a, .menu-secondary li.current-menu-item li a, .menu-secondary li.current-page-item li a { color: #CCCCCC;}
    .menu-secondary li li a { color: #888888;}
    .menu-secondary li.current-menu-item a, .menu-secondary li.current-page-item a { color: #7C7C7C;}
    .menu-secondary li.current-menu-item li a:hover, .menu-secondary li.current-page-item li a:hover { color: #FFFFFF;}
    body { background-color: #f4f4f4;}



    Good man hewsut! But where is the .com stylesheet? I can edit the custom css and Jetpack and ftp gives me all I need on the new install.

    The main jpegs on the start page of the current blog are cropped to be wider than tall and on the new one they are reduced to thumb size but the div appears to be there and I’d like them to fill that. Just a few little things ;)


    Hi there!

    I’m not sure exactly what you’re looking for. The theme download includes style.css, where all of the default stylization is held.

    The main jpegs on the start page of the current blog are cropped to be wider than tall and on the new one they are reduced to thumb size but the div appears to be there and I’d like them to fill that.

    Can you give me a link or a screenshot of what you mean here? I can’t be as helpful since you’ve moved to a self hosted site, but I might be able to point you in the right direction.

    You can also find support for your self hosted site here:

The topic ‘Guided Transfer – Happiness Engineer please read!’ is closed to new replies.