Guided transfer purchased with incorrect email address

bodylinehealth · Member · Nov 17, 2014 at 4:13 am
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Hi, about 72 hours ago I purchased a guided transfer. I believe an email would have been sent by this time with initial instructions, but unfortunately the email address linked to my WP profile at the time I purchased the guided transfer is actually no longer diverting through to me so I do not know if an email has been sent!

How do I get the initial guided transfer information sent to a new address or change the address on file so that I receive any communication from the transfer technicians???

Regards,

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supportmyoffice · Member · Nov 17, 2014 at 4:25 am
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Tagging staff to take a look at this.
bodylinehealth · Member · Nov 18, 2014 at 5:23 am
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Can anyone help me with this please?
bodylinehealth · Member · Nov 18, 2014 at 5:24 am
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and thank you SupportMyOffice! Much appreciated.
raincoaster · Member · Nov 18, 2014 at 6:33 am
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Just wait. Don’t re-post to the thread as when you do, you move it to the back of the Help line.
jeremeylduvall · Member · Nov 18, 2014 at 11:02 pm
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@bodylinehealth – Is the Gmail address listed here current?

https://wordpress.com/settings/account/
bodylinehealth · Member · Nov 19, 2014 at 1:48 am
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Yes, that’s current. Are you able to send any required info to that address?
jeremeylduvall · Member · Nov 19, 2014 at 10:47 pm
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Yep! A member of our Guided Transfer squad will be in touch shortly via email to that address.
staff-heroponriki · Staff · Nov 19, 2014 at 11:09 pm
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Sorry for the delay. Our Guided Transfer system uses the email address that was on file when the GT was purchased, which was your “enquiries@…” address. Updating your email address after the purchase does not change things in our system, so all of our correspondence has been going to your old address.

We’ll send you an email to your new address with the information we’ve been trying to get from you over the past few days. Please direct any further correspondence to that email. Thank you!

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