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has my refund gone through?

  1. Rootjosh communicated with me about my refund asking whether I wanted a full refund or to keep my domain name ( I could not respond. There was a reply button in his answer but for some reason it was not working. I could not respond.
    Has my refund gone through?
    If so, was it a full refund or do I still have the domain?
    If not, is my blog still active and why can I not get to the home page?
    I would like to stay with WordPress if I can get things working but I find this inability to communicate with staff quite frustrating.
    I am now using Chrome on Mac OS X Lion 10.7.5
    I was using Safari but learned there are some problems between Safari and WP.
    Please help.

    The blog I need help with is

  2. reference link
    I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. thank you. just checking to see if the "reply" works.

  4. You're welcome.

  5. Hi treynoldsw,

    I'd be happy to assist you. Could you please let me know which refund you were seeking, based on Josh's questions here:

    When I know what you're trying to accomplish, I'd be happy to assist you.

  6. Good evening jackiedana

    To answer your question - in a way - I would like to keep the domain. In fact, I would like to keep working with WP to get my blog up and running but I have run into difficulties that I... hang on...

    (You don't see it but there has been a long pause in the narrative at this point, while I though things through more thoroughly)

    I have just realized that my frustration is entirely of my own doing. I have misunderstood what I was looking at and jumped to an erroneous decision.

    Is it possible to ignore previous emails and not worry about any refunds at this time? Hope so.

  7. that word in parenthesis is "thought" not "though"

  8. Is it possible to ignore previous emails and not worry about any refunds at this time?

    Yes and not to worry as jackie will respond as soon as she can.

  9. HI treynoldsw,

    Sure, we can "forget" about your refund requests for now. :)

    If you're running into issues using, feel free to open a new thread with your questions, and we'd be happy to help you out.

    If you're still learning how to use WordPress, you might also like our tutorials at

    If you decide you do want a refund after all, we can issue you a refund on your premium bundle (minus the domain) for thirty days, so in the meantime, play around with it and see if it's what you were looking for.

  10. Thank you, I will
    Appreciate your help

  11. No problem! Welcome to :)

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