Hate New WP Format

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  • #2259975

    I really hate the way the WP is going and may move all my blogs because that is how much i hate the new format, after years as a WP enthusiast! I don’t think you WANT to hear this, because I notice that when I go to find a forum on this topic you’ve shut down the comments after a WP admin says, “Sorry.” If you left it open you might hear how many others hate it too!

    I think that if you were interested, and sent a letter out to us to find out how much we hate it, you’d be shocked. Then maybe you’d stop screwing with a site that worked so beautifully — really, so many business have backtracked when they made a wrong move. Think the New Coke or when Netflix decided to rename it’s product. . . They began to lose customers and STOPPED THE STUPIDITY.

    I have seven blogs total I will take. . . . Five of which are paying sites.

    The blog I need help with is dkatiepowellart.me.

    #2260155

    lizthefair
    Staff

    I’m sorry to hear you are unhappy.

    If you have specific feedback on which changes are negatively impacting you and why, we absolutely collect that info and use it to make the next versions better.

    If the new direction is just unacceptable for you, we’ll be sad to see you go, but will also do everything we can to make the transition as painless for you as possible.

    If you decide to go that way, let me know and I’ll be happy to help you with the export process.

    #2260178

    You didn’t answer the one thing that is bothering me — MANY people are not happy with this, but it seems WP is just fine with that. There is no forum post that appears to be running (all that I found were closed down; as if WP simply doesn’t want to hear from anyone else who might be experiencing the same things. I’ve written before, and it is closed now. Any business that doesn’t listen to the people who pay for the service — I pay your salary, and yes, you might be fien to see all of us that are not happy disappear, but if enough people go then you might not have a job — is a very foolish business. BIG companies fail, and so, I wonder why WP is not listening. The new changes are just annoying — they don’t offer anything new, just a new face and it is not even a better face — the old stats, old admin, et all were much better than beep-boop and all that comes with.

    So how about not giving me corporate speak and address what I asked:

    “I think that if you were interested, and sent a letter out to us to find out how much we hate it, you’d be shocked. Then maybe you’d stop screwing with a site that worked so beautifully — really, so many business have backtracked when they made a wrong move. Think the New Coke or when Netflix decided to rename it’s product. . . They began to lose customers and STOPPED THE STUPIDITY. ”

    #2260209

    lizthefair
    Staff

    There is no forum post that appears to be running (all that I found were closed down; as if WP simply doesn’t want to hear from anyone else who might be experiencing the same things.

    It might sound counter intuitive, but part of the reason we close threads when they get super long is that they tend to get repetitive–which means if new information does show up about how a change is impacting our users and what we can do to incorporate the feedback into the new design, we might miss it. By closing long threads, and having users open new threads with new feedback, we are in a much better position to capture the new data.

    So how about not giving me corporate speak and address what I asked:
    “I think that if you were interested, and sent a letter out to us to find out how much we hate it, you’d be shocked. Then maybe you’d stop screwing with a site that worked so beautifully — really, so many business have backtracked when they made a wrong move. “

    While it’s not practical for us to send physical letters to our millions of users, we do pay close attention to how users interact with site by capturing quantitative data on which pages are used most often, which links get clicked, where the user interface is clear and where it’s confusing, etc. We also collect all of the qualitative feedback we get directly from users in the forums, live chats and private tickets. We use all of that information along with what we know about how internet technology is advancing to continually update and improve the WordPress.com experience.

    #2260292

    An email to millions of users costs you little; what internet company would send a physical letter? Data gathered from your site stats is skewed to the way the designer wants to see it, and rarely asks the questions that we want to address, especially as we are forced to go places looking for what we once had. You should ask your paying customers about the new changes. The only companies I’ve experienced that close long threads are those who don’t want their other customers to see a thread with so many unhappy customers. By scattering the grievances to many closed threads you simply frustrate the customers so that they give up and move away.

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