Haven’t received refund

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  • #3214074

    peaklc12
    Member

    Hey i still haven’t received my refund from almost a month ago.

    The blog I need help with is peaklawncarecomau.wordpress.com.

    #3214097

    torres126
    Member

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

    You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope this gets resolved soon. :)

    #3214138

    supernovia
    Staff

    @peaklc12 in your case, you cancelled and refunded less than an hour after your initial purchase.

    Your bank or card company may have simply voided the entire charge and removed it from your statement altogether. Can you contact them to confirm?

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