Having problems renewing wordpress value bundle

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  • #1129866

    I was transferred administrative privileges to manage a blog but am having trouble renewing our subscription to the value bundle. Is there a way to renew without disruption when the original user who purchased the subscription is no longer managing the blog?

    The blog I need help with is subtletechnologies.com.

    #1129933

    auxclass
    Member

    The owner of the upgrades must renew the upgrades or transfer the upgrades to another account –

    The original owner can log in here and request the upgrades to be transferred — please be very specific so the staff can understand what is being moved from where to where

    #1129937

    The original owner is no longer with the organization. Is there no other way to renew?

    #1129945

    auxclass
    Member

    The problem is with the domain name – you don’t want to let it expire and revert to the wild and try and purchase it again – it can take 60 days or longer where it will not work – and you run the risk of a squatter grabbing the domain name and holding it hostage –

    All the other parts of the upgrade could be allowed to expire then be purchased new by a new account and your blog would only be disrupted for a few days (the domain mapping gap is the issue with this plan)

    #1129946

    I see. Our domain is active and will not be expiring for a while, it is just the value bundle that is expiring. If I let it expire and purchase it again immediately with a new account and credit card # etc, would the blog and its content still be in tact? This is my main concern.

    #1129947

    auxclass
    Member

    would the blog and its content still be in tact?

    yes your content is safe – with domain mapping the mapped domain name will not work for a while – you will probably need staff help when the renewal time comes up – in some cases the staff need to clear some records in a blog to allow another account to purchase the same upgrade

    I will flag this for staff attention for the staff to give you further help

    When are your upgrades expiring?

    #1129950

    Our upgrades are expiring tomorrow.

    I didn’t realize it would be so complicated to renew as there are three other administrators on staff.

    We would really like to avoid disruption service to our website. If I am able to get in contact with the original user who purchased the package, what would he need to do?

    #1129951

    auxclass
    Member

    Log into this thread with their account that owns the upgrades – state in simple words which upgrades should be transferred to which account – the staff will take it from there and transfer the upgrades to the specified account and you can renew the upgrades

    #1129952

    Ok, thanks for your help!

    I will try to get the original user to transfer the upgrades. But if I am not able to do this in time, I will let the upgrade expire and re-purchase it again immediately. If I need assistance, should I return to this thread?

    #1129953

    auxclass
    Member

    If I need assistance, should I return to this thread?

    yes –

    also you can subscribe to this thread (see the sidebar on the right side of the page) to get email when this is updated – since I have flagged this for staff attention I expect the staff to at least touch base here with a short reply

    #1129954

    Great. Thanks again for your help.

    #1129955

    auxclass
    Member

    You be welcome & good luck

    #1130028

    jenia
    Member

    Hi there @annasubtletech, I see that the original owner renewed the Bundle. Let me know if you need more help. As @auxclass suggested, the person(s) who purchased the upgrades can contact us via http://en.support.wordpress.com/contact/ and request that the upgrades be transferred to any other admin.

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