Header image not displaying properly in Firefox

  • Author
    Posts
  • #703390

    paulmfranzen
    Member

    Hello all!

    I’m a new wordpress user, and I’m having some trouble with my blog (http://yardsalingtoadventure.wordpress.com/). I have a goofy MS Paint image in my header, but for some reason it’s only showing up in IE and Chrome, not in Firefox. Any idea why?

    I’m using the Twenty Eleven theme, and I’ve made 0 changes regarding CSS, if that helps.

    The blog I need help with is yardsalingtoadventure.wordpress.com.

    #703519

    timethief
    Member

    I have flagged this thread so it gets moved to the Themes Forum where Themes Staff will provide support. I confirm that I cannot see a header using Firefox 6.0.2

    #703523

    timethief
    Member

    Using IE8 I see a huge white space rather than a header and it has a red X on the top left hand corner.

    #703653

    paulmfranzen
    Member

    You know, you’re right–I’m getting a broken image in IE now, too. Weird; thought I’d checked that.

    #703654

    timethief
    Member

    Today I cannot see any header image using Firefox 6.0.2. Using IE8 I see the same big white space with the red X where an image ought to be. I’m going to flag this thread so Theme Staff take a look at this issue and provide some assistance.

    Support is closed over the weekend whilst we work on improving our level of service. We’ll be back open again early Monday, September 12th (UTC).

    #703656

    paulmfranzen
    Member

    Thanks, timethief! Much obliged!

    #703657

    timethief
    Member

    You’re welcome.

    #703658

    The acceptable file types here are JPG, PNG and GIF. You need to save the Paint image as one of those three file types by doing a “save as” and then selecting one of those file types from within the paint program.

    #703659

    paulmfranzen
    Member

    It’s already a JPG–sorry, I should’ve specified that in my original post. Take a look:
    http://yardsalecola.files.wordpress.com/2011/09/cropped-yardsale6.jpg

    It was created in MS Paint, but it’s already been converted. Also, if it means anything, if you go to that url in Chrome, it works fine, but if you go go to it in IE or Firefox, it says file not found.

    #703660

    It doesn’t show in FF, Safari, Opera and when I try to go to the URL you posted above, it says “404 file not found” and that is also what I get when I inspect that element in the source code on your site. Timethief reports the same thing with Internet Explorer.

    Either there was an issue when it was uploaded (file was corrupted) and it needs to be uploaded again, or there is an error in the image file that MS Paint created.

    #703662

    paulmfranzen
    Member

    Aha! Simply re-uploading the image did the trick! Thanks for your help!

    #703663

    timethief
    Member

    That’s such good news! Thanks TSP! :)

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