Header image not uploading

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  • #830156


    I have emailed this problem twice with no response. I am so frustrated. I keep trying to load my header image on my blog Minimum , using the exact size logo according to the specifications, and it keeps wanting me to crop it.

    I need help and I need a response!!

    The blog I need help with is georgeslefebvre.wordpress.com.



    Make it sure you’re using one of these, Png or jpeg
    Crop the image as the exact size of it is. See this please http://en.support.wordpress.com/themes/custom-header-image/#uploading-a-custom-header-image


    I just bought the upgrade so I could put my own customized header in, and I can’t figure it out. Someone please help!



    Many themes at WordPress.com feature an option which allows users to upload their very own custom image header. The Matala theme has such a feature – no upgrade is required to create and upload your own header of Matala 940 x 250 pixels and upload it here > Appearnce > Header
    Are your referring to the blog linked to your username wearing the Matala theme? Do you have a custom design upgrade and is this a CSS editing question?


    Timethief: I just bought the $30 dollar upgrade for css and I don’t even know how to use css that well. I just want my own header that I had made for me by a friend. I wouldn’t even mind using a different theme other than Matala and putting that image as the background, as long as the content is pushed to the left so you could see the image.

    I feel dumb for buying the upgrade when I’m so confused, but I want my site to be different!



    I’m sorry you are having this problem. According to the theme description the dimensions for a Minimum header are 960 x 100 pixels.
    troubleshooting images

    Your theme is a premium theme and we Volunteers answering questions on this forum have no knowledge of how they are designed to operate. When you purchased your premium theme what came with that purchase was support directly from the theme designer in the Premium Theme Support Forum. There is a link for the specific Premium Theme support forum under Appearance -> Themes in your blog’s Dashboard




    I just want my own header that I had made for me by a friend.

    That’s doesn’t require an upgrade of any kind. Provided the image is the correct dimensions go here > Appearance > Header and upload the image. If it’s not the correct dimensions then resize it offline to the correct dimensions and then upload the image.
    Ten Free Online Image Compression and Optimization Programs

    as long as the content is pushed to the left so you could see the image.

    If you intend to move anything at all around on any theme you have to have CSS editing skills. http://en.support.wordpress.com/custom-design/
    You may wish to request a refund > Available Upgrades > Refunds

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