I’m sorry, but we don’t offer phone support.
I don’t see any domain registrations under your account. Which domain name were you referring to?
I am currently Carrington House & Retreat on wordpress, but I also have my own website that is parked elsewhere which is called http://www.annabelhughes.com. I want to point the latter to wordpress so I can start writing a blog, but under my own name. It would be a new blog using my domain name. Thanks for your help!
They said they couldn’t help me … you saw their email. What do you think would be the best thing for me to do? My subscription for the domain name registration is expiring very soon. Should I reclaim it and start again with wordpress? But I am also concerned about my current email address, which is associated with the website address. Would that carry through on wordpress too? All I want to do is build my own website and blog! But I do need my email address because I have had it for a very long time.
Oh, ok, you’re referring to https://en.forums.wordpress.com/topic/domain-name-to-wordpress
As mentioned, we can’t provide support for changing the nameservers, which needs to be done through your domain registrar, but they should be able to help you with that. If not, they will have documentation.
We can’t provide support for how to change nameservers on your registrar’s system because their domain system is outside of our control, and everyone’s system is different.
I see. Thanks for this. I ask one last (important) piece of advice. Please tell me what I specifically need to ask my registrar to do in order to set myself up on wordpress.com (with domain name and email). (They are ornery and sometimes a little frightening!). If you tell me what I need to ask then I can do so exactly and hopefully will get somewhere! Thanks very much again.
You need to ask your registrar to change your nameservers to:
NS1.WORDPRESS.COM NS2.WORDPRESS.COM NS3.WORDPRESS.COM
Then, you need to finish the domain mapping following this guide: http://en.support.wordpress.com/domains/map-existing-domain/
Thank you very much for your help. Most appreciated!
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