Help cancelling My Upgrades?

  • Author
    Posts
  • #1075158

    lilygsww
    Member

    Hello! We’ve migrated from a WordPress-hosted blog to a 3rd party hosted blog and would like to cancel the auto-renewal of our No Ads and Custom Design upgrades for the old blog. They are currently set to auto-renew on April 30, 2013. Could you please advise how to stop this?

    The blog I need help with is blog.girlscoutsww.org.

    #1075222

    kardotim
    Member

    What’s the blog address you are referring to? because currently your only have a Domain Mapping upgrade which expires at 2013-06-14 and won’t auto-renew.

    #1075223

    lilygsww
    Member

    Hi kardotim – it’s for girlscoutswwblog.wordpress.com When I look at the “My Upgrades” panel it shows 3 upgrades: the domain mapping upgrade, no ads and custom design. The no ads and custom design show this underneath “This upgrade will be renewed automatically in 5 months on April 30, 2013” but do not offer a button to disable auto-renew.

    #1075224

    lilygsww
    Member

    Alternately, if I delete the blog altogether, will that force any/all upgrades to not auto-renew since the blog would be gone?

    #1075225

    kardotim
    Member

    You can cancel the auto-renew by clicking on the [Disable Auto Renew] link on this page.

    #1075226

    lilygsww
    Member

    Unfortunately, there aren’t Disable Auto Renew buttons for the other 2 upgrades – screenshot of that section here http://tinypic.com/r/fwqhaf/6

    #1075227

    kardotim
    Member

    I see. I’ve just disabled the auto-renewal for those upgrades.

    #1075228

    lilygsww
    Member

    Great, so I should be good to go? I’d like to go ahead and delete the blog, but wanted to make sure we wouldn’t be charged for auto-renewals on those items before I did so.

    #1075337

    yoavf
    Staff

    I noticed you’ve already deleted the blog – in any case, yep – everything is ok now.

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