Help can't get email back up

  • Author
    Posts
  • #1057669

    huntstream
    Member

    I mapped my client’s domain but now their email isn’t working. Their email provider has given us one MX record for the DNS update but the client still can’t access email. I rang the provider and got an IP 203.26.41.136 so I tried A mail 203.26.41.136
    and still not working. Any suggestions? HELP
    Otherwise is there a way to remove the mapping to wordpress and return to their old site until we find an email solution so they don’t have downtime?

    The blog I need help with is myot.com.au.

    #1057761

    auxclass
    Member

    This might help: http://en.support.wordpress.com/domains/add-email/

    You should be able to undo the mapping by just pointing the name servers back to their old site

    #1057863

    huntstream
    Member

    Thank you for your response, grateful. I’ve switched back to the old nameservers.
    Can you suggest the best step forward for moving their domain and email – should we move their domain to larger provider and then email with google apps? I’m just wanting to avoid any downtime on their emails.
    Help …

    #1057864

    huntstream
    Member

    Also by moving the nameservers back, do I need to delete the dns record in wordpress ? or is it all fine with the nameservers? I just need to get the emails back working for the client asap. help help help

The topic ‘Help can't get email back up’ is closed to new replies.