HELP! Domain/Server change, authorisation code, pin

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  • #1504896

    alandawson
    Member

    Hi, I have a designer transferring my domain to his server. I have been sent an authorisation form/web page to access in order to confirm but I need an authorisation code from the current registrar – WILDWEST DOMAINS.

    I have called them, spoken with three different departments, and am told I need to give a pin in order for them to access my account. I’ve never used a pin before as it’s gone through WordPress.

    How would I go about getting my pin from WordPress so I can get an authorisation code from WILDWEST so I can transfer the domain?

    And breathe.

    The blog I need help with is onthebeakdotcom.wordpress.com.

    #1504976

    auxclass
    Member

    Are you using these instructions?

    http://en.support.wordpress.com/domains/move-domain/

    #1504990

    alandawson
    Member

    You’re a star. No idea why I was told on the webpage the new registrar sent to contact WILDWEST DOMAINS, completely un-necessary step.

    Have my authorisation code, seems simple enough with hindsight but thank you so much for pointing me in right direction!

    #1505024

    auxclass
    Member

    You be welcome – many people start at Wild West – a common error

    If the help people at your new host / registrar are not familiar with WordPress.COM they probably just did a whois and stopped there –

    good luck

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